Is Instaclustr down?

We are currently investigating an infrastructure issue affecting the GCP europe-west2 region. All nodes in the europe-west2-b availability zone have become unavailable, resulting in reduced capacity for affected clusters. Provisioning new clusters in the europe-west2 region may also fail at this time. Based on our investigation and testing to date, other GCP regions in Europe do not appear to be affected. Our engineers are treating this as a high-priority incident and are working with urgency to restore full service.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

Google Cloud has now published a public incident for the europe-west2 region: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj Google has not yet provided a workaround or an estimated time to resolution. We continue to monitor the situation closely and will provide further updates as information becomes available.

Google Cloud has advised that the outage was caused by a power event in the europe-west2-b zone, which has now been mitigated. Google is recovering existing workloads and has tentatively estimated full recovery by approximately 13:00 UTC. We are seeing some affected nodes in europe-west2-b begin to recover. Other nodes are still unavailable or not yet stable, and our team is verifying the health of each affected cluster as nodes come back online. Provisioning new clusters and nodes in europe-west2 may continue to fail until Google completes recovery. We will provide a further update once recovery is complete.

Google Cloud has resolved the power event that caused the outage in the europe-west2-b zone. All affected clusters have been restored and are operating normally, and provisioning of new clusters and nodes in GCP europe-west2 is working again. Cluster data centre resizes in GCP europe-west2 have also been re-enabled. We apologise for any disruption this may have caused. Google has advised it will publish an analysis of the incident once its internal investigation is complete. If you are still experiencing any issues with your clusters, please contact [email protected].

We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing issues with provisioning clusters through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing service degradation and potential disruptions in the Google Cloud Platform region us-west1. This incident is a result of an ongoing issue with the cloud provider's infrastructure. You will be unable to provision new clusters or nodes. Existing nodes in us-west1 may be unavailable. Cluster datacentres in other regions are unaffected, but are experiencing networking issues when interacting with nodes in us-west1. Individual impacted customers are being contacted via support tickets. We are actively monitoring the situation and will provide additional details as they become available. GCP status is tracked at https://status.cloud.google.com/. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

We are continuing to work on a fix for this issue.

Vertical scaling has been temporarily disabled in the GCP us-west1 region due to this cloud provider outage. We will re-enable this functionality when the cloud provider outage is resolved.

Google have completed mitigations and are reporting recovery across multiple products. We will continue monitoring the incident until the remaining products have recovered. Vertical scaling remains disabled in us-west1.

This incident has been resolved.

We are currently seeing compatibility issues between the Instaclustr Terraform provider and the Cluster Management API, affecting operations involving OpenSearch clusters. Standard customer clusters operations are unaffected. The Monitoring API and Prometheus API remain operational. Our team is actively working to resolve the issue and we apologise for any inconvenience. Further updates will be provided as more information becomes available. If you have an urgent matter, please contact us through the support portal at https://support.instaclustr.com or by email at [email protected].

This incident has been resolved.