Incident IQ Outage History

Incident IQ had 19 outages in the last 2 years totaling 226h 22m of downtime — averaging 0.8 incidents per month.

There were 19 Incident IQ outages since July 24, 2024 totaling 226h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.incidentiq.com

Minor May 11, 2026

Some characters not working in ticket comments.

Detected by Pingoru: May 11, 2026, 12:33 PM UTC
Resolved: May 11, 2026, 03:03 PM UTC
Duration: 2h 30m

Affected: Platform

Timeline · 3 updates

identified May 11, 2026, 12:33 PM UTC

We are investigating reports of an issue affecting the use of certain characters in the ticket comments fields. Workaround: You can type up notes in another field or text editor, such as Word or Notepad, and copy the text into the comments field. The rest of the platform remains operational. We are working to identify the problem and will update you soon.
monitoring May 11, 2026, 01:51 PM UTC

We are pleased to share that a resolution has been implemented, and our team is currently monitoring the system to ensure continued stability. If you are still seeing any irregularities, please refresh your session by closing and restarting your browser.
resolved May 11, 2026, 03:03 PM UTC

The underlying root cause has been addressed and our monitoring confirms that all systems are functioning as expected. If you continue to see any local cached issues, we recommend a final browser restart.

Read the full incident report →

Minor October 30, 2025

Tickets Not Loading

Detected by Pingoru: Oct 30, 2025, 05:46 PM UTC
Resolved: Oct 30, 2025, 09:22 PM UTC
Duration: 3h 35m

Affected: Platform

Timeline · 4 updates

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Minor October 27, 2025

Intermittent Page Loads and Login Issues

Detected by Pingoru: Oct 27, 2025, 06:36 PM UTC
Resolved: Oct 27, 2025, 09:09 PM UTC
Duration: 2h 33m

Affected: Platform

Timeline · 4 updates

investigating Oct 27, 2025, 06:36 PM UTC

We are aware of intermittent issues affecting page loads and login issues. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience as we work to resolve this issue.
monitoring Oct 27, 2025, 07:07 PM UTC

We are pleased to report that all systems are stable and operating normally. Our team will continue to closely monitor performance to ensure continued stability. Thank you for your patience.
resolved Oct 27, 2025, 09:09 PM UTC

Following a review, our internal monitoring and testing show that all systems are fully operational. We appreciate your patience as we verified system health. If you are still experiencing any issues, please contact our support team directly so we can investigate further.
postmortem Nov 12, 2025, 11:22 PM UTC

At separate times on October 27th and 30th, IncidentIQ experienced brief periods of degraded platform performance. During these windows, users experienced slow page loads, timeouts, and overall sluggish response times across several areas of the application. The issues were remediated by adjusting, but not fundamentally changing, cloud database configurations. Initial investigation by the engineering team identified issues with a patch deployed by one of our upstream cloud vendors. While working with the vendor to confirm the cause and roll back the change, iiQ engineers increased capacity and deployed additional resources to ensure performance was not impacted between October 30th and November 7th. On November 7, 2025 the provider’s engineers rolled back the patch overnight. No similar incidences of these symptoms have occurred since the rollback, and we expect the rollback will fully resolve this class of issues.

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Minor September 2, 2025

Intermittent Performance Issue

Detected by Pingoru: Sep 02, 2025, 01:27 PM UTC
Resolved: Sep 02, 2025, 02:10 PM UTC
Duration: 42m

Affected: Platform

Timeline · 3 updates

investigating Sep 02, 2025, 01:27 PM UTC

We are experiencing some intermittent site responsiveness issues that are causing slow page loading times. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience.
monitoring Sep 02, 2025, 01:35 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 02, 2025, 02:10 PM UTC

Apologies for the inconvenience and thank you for your patience This incident has been resolved. If you experience any additional problems please reach out to Support.

Read the full incident report →

Major July 24, 2025

Intermittent Ticket and Assets Views Not Loading

Detected by Pingoru: Jul 24, 2025, 02:14 PM UTC
Resolved: Jul 24, 2025, 09:11 PM UTC
Duration: 6h 56m

Affected: Platform

Timeline · 3 updates

investigating Jul 24, 2025, 02:14 PM UTC

We are aware of an intermittent issue affecting the loading of tickets and assets views. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience as we work to resolve this issue.
monitoring Jul 24, 2025, 03:36 PM UTC

We have deployed a fix to address the intermittent issue with tickets and assets views loading and are currently monitoring the situation. We will provide additional updates as they become available. In the meantime, please contact our support team if you have any additional questions or concerns during this time.
resolved Jul 24, 2025, 09:11 PM UTC

Our internal monitoring and testing indicates that the platform and all services are functioning as expected. If you have any additional questions or concerns, please reach out to support. We apologize for any disruption this may have caused, and thank you for your understanding during this time.

Read the full incident report →

Minor June 11, 2025

Intermittent Assets Loading Issue

Detected by Pingoru: Jun 11, 2025, 06:01 PM UTC
Resolved: Jun 11, 2025, 09:48 PM UTC
Duration: 3h 46m

Affected: Platform

Timeline · 5 updates

investigating Jun 11, 2025, 06:01 PM UTC

We are aware of an intermittent issue affecting the loading of assets on certain pages. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience as we work to resolve this issue.
monitoring Jun 11, 2025, 06:35 PM UTC

We have deployed a fix to address the intermittent asset loading issue and are currently monitoring the situation. We will provide additional updates as they become available. In the meantime, please contact our support team if you have any additional questions or concerns during this time.
investigating Jun 11, 2025, 08:33 PM UTC

We are aware of intermittent issues with check-in/out and verifications. Our Engineering Team is currently working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience as we work to resolve this issue.
monitoring Jun 11, 2025, 08:46 PM UTC

We have deployed a fix to address the issues with check-in/out and verifications and are currently monitoring the situation. We will provide additional updates as they become available. In the meantime, please contact our support team if you have any additional questions or concerns during this time.
resolved Jun 11, 2025, 09:48 PM UTC

Our internal monitoring and testing indicates that the platform and all services are functioning as expected. If you have any additional questions or concerns, please reach out to support. We apologize for any disruption this may have caused, and thank you for your understanding during this time.

Read the full incident report →

Minor May 17, 2025

Intermittent issues displaying and filtering assets

Detected by Pingoru: May 17, 2025, 04:30 PM UTC
Resolved: May 18, 2025, 01:12 AM UTC
Duration: 8h 42m

Affected: Platform

Timeline · 3 updates

identified May 17, 2025, 04:30 PM UTC

We've identified intermittent issues with fee tracker app, as well as, displaying and filtering on certain elements in assets explorer. There is no loss or impact to the underlying data. Thanks for your patience as our Engineering team works to resolve the issue as soon as possible.
monitoring May 17, 2025, 11:28 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 18, 2025, 01:12 AM UTC

This incident has been resolved.

Read the full incident report →

Minor May 14, 2025

Site Login & Loading Issues

Detected by Pingoru: May 14, 2025, 04:34 PM UTC
Resolved: May 14, 2025, 05:30 PM UTC
Duration: 56m

Affected: Platform

Timeline · 3 updates

identified May 14, 2025, 04:34 PM UTC

We are aware of an issue intermittently preventing users from accessing the Incident IQ site or seeing blank pages load. Our engineering team is aware of this and is working to restore full system functionality as soon as possible. We will provide further updates as they become available.
monitoring May 14, 2025, 04:43 PM UTC

We have deployed a fix to address the login and page-loading issues and are currently monitoring the situation. We will provide additional updates as they become available. In the meantime, please contact our support team if you have any additional questions or concerns during this time.
resolved May 14, 2025, 05:30 PM UTC

This incident has been resolved. We deeply regret any inconvenience this may have caused and appreciate your understanding as we worked to resolve the issue. If you have any additional questions or concerns please contact our support team for further assistance.

Read the full incident report →

Minor May 13, 2025

Delays in Bulk Job Processing

Detected by Pingoru: May 13, 2025, 11:58 AM UTC
Resolved: May 13, 2025, 01:28 PM UTC
Duration: 1h 29m

Affected: Platform

Timeline · 3 updates

investigating May 13, 2025, 11:58 AM UTC

We are currently aware of an issue causing delays in job processing at the moment. Our team is working on identifying and resolving the underlying cause as soon as possible. We will continue to provide updates here as information becomes available.
monitoring May 13, 2025, 12:42 PM UTC

Our team has identified the underlying cause of this issue, and a fix has been deployed. The system is currently processing all delayed jobs, and we hope to have full functionality restored shortly.
resolved May 13, 2025, 01:28 PM UTC

All delayed jobs have been processed, and the system is once again performing as expected. We appreciate your patience as our team worked to resolve this issue. If you have any additional questions or concerns, please contact our support team for further assistance.

Read the full incident report →

Critical April 16, 2025

iiQ Phone Support Offline

Detected by Pingoru: Apr 16, 2025, 08:20 PM UTC
Resolved: Apr 16, 2025, 09:57 PM UTC
Duration: 1h 37m

Affected: iiQ Phone Support

Timeline · 3 updates

identified Apr 16, 2025, 08:20 PM UTC

Our phone provider is currently experiencing an outage affecting our ability to receive inbound calls. Please use the in-system support ticketing or email ([email protected]) to reach out for assistance. We will provide updates as functionality is restored, and we appreciate your understanding during this time.
monitoring Apr 16, 2025, 08:41 PM UTC

Our phone support is back online. We will continue to monitor the situation for the time being. If you continue to experience any issues during this time, please reach out through the in-system support ticketing or email ([email protected]).
resolved Apr 16, 2025, 09:57 PM UTC

After monitoring the situation, everything appears stable and functioning as expected. If you have any additional questions or concerns, please reach out to support. We apologize for any disruption this may have caused, and thank you for your understanding during this time.

Read the full incident report →

Critical January 13, 2025

Site Loading Issues

Detected by Pingoru: Jan 13, 2025, 03:08 PM UTC
Resolved: Jan 14, 2025, 01:49 PM UTC
Duration: 22h 40m

Affected: Platform

Timeline · 3 updates

investigating Jan 13, 2025, 03:08 PM UTC

We are aware of an issue preventing users from accessing the Incident IQ site or causing blank loading pages. Our engineering team is aware of this and is working to restore system functionality as soon as possible. We will provide further updates as they become available.
monitoring Jan 13, 2025, 06:17 PM UTC

We have deployed a fix to address the slowness and page-loading issues and are currently monitoring the situation. We will provide additional updates as they become available. In the meantime, please contact our support team if you have any additional questions or concerns during this time.
resolved Jan 14, 2025, 01:49 PM UTC

This incident has been resolved. Our Engineering team is completing an investigation into the cause and will provide an update here as soon as the postmortem is complete. We deeply regret any inconvenience this may have caused and appreciate your understanding as we worked to resolve the issue. If you have any additional questions or concerns please contact our support team for further assistance.

Read the full incident report →

Major December 2, 2024

Slow Page Loading and Intermittent Login Issues

Detected by Pingoru: Dec 02, 2024, 02:46 PM UTC
Resolved: Dec 02, 2024, 10:09 PM UTC
Duration: 7h 23m

Affected: Platform

Timeline · 7 updates

Read the full incident report →

Minor November 12, 2024

Platform Experiencing Performance Issues

Detected by Pingoru: Nov 12, 2024, 04:26 PM UTC
Resolved: Nov 12, 2024, 07:51 PM UTC
Duration: 3h 24m

Affected: Platform

Timeline · 3 updates

investigating Nov 12, 2024, 04:26 PM UTC

We want to inform you that we are currently experiencing a performance issue that may impact your experience on our platform. You may notice delays in loading ticket pages, performing searches, taking actions, or creating new tickets. Our engineering team is actively investigating the issue, and we are working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated on our progress and notify you as soon as the platform is performing at optimal levels. Thank you for your understanding and partnership.
monitoring Nov 12, 2024, 05:13 PM UTC

The engineering team has reported that the platform is now stable, and they are actively investigating the root cause of the event to prevent any recurrence. I’ll keep you posted on any further findings or actions. Thank you for your patience and understanding.
resolved Nov 12, 2024, 07:51 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 30, 2024

Issue preventing users from closing tickets

Detected by Pingoru: Sep 30, 2024, 01:03 PM UTC
Resolved: Sep 30, 2024, 04:55 PM UTC
Duration: 3h 52m

Affected: Platform

Timeline · 2 updates

investigating Sep 30, 2024, 01:03 PM UTC

We're aware of an issue preventing users from closing tickets. Our engineering team is working on resolving the issue. We will continue to provide updates as they become available.
resolved Sep 30, 2024, 04:55 PM UTC

We identified an issue where only adding a resolution to actions that were not visible to requestors would prevent users from closing tickets if resolution actions were required. A fix has been deployed and this issue has been resolved. We're sorry for any delays this may have caused in closing tickets out this morning. If you have any further questions or concerns please reach out to our support team for assistance.

Read the full incident report →

Critical September 9, 2024