Incident IQ incident
Intermittent Ticket and Assets Views Not Loading
Incident IQ experienced a major incident on July 24, 2025 affecting Platform, lasting 6h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2025, 02:14 PM UTC
We are aware of an intermittent issue affecting the loading of tickets and assets views. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience as we work to resolve this issue.
- monitoring Jul 24, 2025, 03:36 PM UTC
We have deployed a fix to address the intermittent issue with tickets and assets views loading and are currently monitoring the situation. We will provide additional updates as they become available. In the meantime, please contact our support team if you have any additional questions or concerns during this time.
- resolved Jul 24, 2025, 09:11 PM UTC
Our internal monitoring and testing indicates that the platform and all services are functioning as expected. If you have any additional questions or concerns, please reach out to support. We apologize for any disruption this may have caused, and thank you for your understanding during this time.