Incident IQ experienced a critical incident on April 16, 2025 affecting iiQ Phone Support, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 16, 2025, 08:20 PM UTC
Our phone provider is currently experiencing an outage affecting our ability to receive inbound calls. Please use the in-system support ticketing or email ([email protected]) to reach out for assistance. We will provide updates as functionality is restored, and we appreciate your understanding during this time.
- monitoring Apr 16, 2025, 08:41 PM UTC
Our phone support is back online. We will continue to monitor the situation for the time being. If you continue to experience any issues during this time, please reach out through the in-system support ticketing or email ([email protected]).
- resolved Apr 16, 2025, 09:57 PM UTC
After monitoring the situation, everything appears stable and functioning as expected. If you have any additional questions or concerns, please reach out to support. We apologize for any disruption this may have caused, and thank you for your understanding during this time.