Incident IQ incident
Some characters not working in ticket comments.
Incident IQ experienced a minor incident on May 11, 2026 affecting Platform, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 11, 2026, 12:33 PM UTC
We are investigating reports of an issue affecting the use of certain characters in the ticket comments fields. Workaround: You can type up notes in another field or text editor, such as Word or Notepad, and copy the text into the comments field. The rest of the platform remains operational. We are working to identify the problem and will update you soon.
- monitoring May 11, 2026, 01:51 PM UTC
We are pleased to share that a resolution has been implemented, and our team is currently monitoring the system to ensure continued stability. If you are still seeing any irregularities, please refresh your session by closing and restarting your browser.
- resolved May 11, 2026, 03:03 PM UTC
The underlying root cause has been addressed and our monitoring confirms that all systems are functioning as expected. If you continue to see any local cached issues, we recommend a final browser restart.