Incident IQ incident

Some characters not working in ticket comments.

Minor Ongoing View vendor source →

Incident IQ is currently experiencing a minor incident affecting Platform, which began 2h ago. The vendor's full update timeline is below.

Started
May 11, 2026, 12:33 PM UTC
Resolved
Ongoing
Duration
● 1h 54m
Detected by Pingoru
May 11, 2026, 12:33 PM UTC

Affected components

Platform

Update timeline

  1. identified May 11, 2026, 12:33 PM UTC

    We are investigating reports of an issue affecting the use of certain characters in the ticket comments fields. Workaround: You can type up notes in another field or text editor, such as Word or Notepad, and copy the text into the comments field. The rest of the platform remains operational. We are working to identify the problem and will update you soon.

  2. monitoring May 11, 2026, 01:51 PM UTC

    We are pleased to share that a resolution has been implemented, and our team is currently monitoring the system to ensure continued stability. If you are still seeing any irregularities, please refresh your session by closing and restarting your browser.