Incident IQ incident

Issue preventing users from closing tickets

Incident IQ experienced a minor incident on September 30, 2024 affecting Platform, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started: Sep 30, 2024, 01:03 PM UTC
Resolved: Sep 30, 2024, 04:55 PM UTC
Duration: 3h 52m
Detected by Pingoru: Sep 30, 2024, 01:03 PM UTC

Affected components

Platform

Update timeline

investigating Sep 30, 2024, 01:03 PM UTC

We're aware of an issue preventing users from closing tickets. Our engineering team is working on resolving the issue. We will continue to provide updates as they become available.
resolved Sep 30, 2024, 04:55 PM UTC

We identified an issue where only adding a resolution to actions that were not visible to requestors would prevent users from closing tickets if resolution actions were required. A fix has been deployed and this issue has been resolved. We're sorry for any delays this may have caused in closing tickets out this morning. If you have any further questions or concerns please reach out to our support team for assistance.