Incident IQ experienced a minor incident on June 11, 2025 affecting Platform, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2025, 06:01 PM UTC
We are aware of an intermittent issue affecting the loading of assets on certain pages. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience as we work to resolve this issue.
- monitoring Jun 11, 2025, 06:35 PM UTC
We have deployed a fix to address the intermittent asset loading issue and are currently monitoring the situation. We will provide additional updates as they become available. In the meantime, please contact our support team if you have any additional questions or concerns during this time.
- investigating Jun 11, 2025, 08:33 PM UTC
We are aware of intermittent issues with check-in/out and verifications. Our Engineering Team is currently working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience as we work to resolve this issue.
- monitoring Jun 11, 2025, 08:46 PM UTC
We have deployed a fix to address the issues with check-in/out and verifications and are currently monitoring the situation. We will provide additional updates as they become available. In the meantime, please contact our support team if you have any additional questions or concerns during this time.
- resolved Jun 11, 2025, 09:48 PM UTC
Our internal monitoring and testing indicates that the platform and all services are functioning as expected. If you have any additional questions or concerns, please reach out to support. We apologize for any disruption this may have caused, and thank you for your understanding during this time.