Incident IQ experienced a critical incident on January 13, 2025 affecting Platform, lasting 22h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 13, 2025, 03:08 PM UTC
We are aware of an issue preventing users from accessing the Incident IQ site or causing blank loading pages. Our engineering team is aware of this and is working to restore system functionality as soon as possible. We will provide further updates as they become available.
- monitoring Jan 13, 2025, 06:17 PM UTC
We have deployed a fix to address the slowness and page-loading issues and are currently monitoring the situation. We will provide additional updates as they become available. In the meantime, please contact our support team if you have any additional questions or concerns during this time.
- resolved Jan 14, 2025, 01:49 PM UTC
This incident has been resolved. Our Engineering team is completing an investigation into the cause and will provide an update here as soon as the postmortem is complete. We deeply regret any inconvenience this may have caused and appreciate your understanding as we worked to resolve the issue. If you have any additional questions or concerns please contact our support team for further assistance.