Intermittent Page Loads and Login Issues

Update timeline

1. investigating Oct 27, 2025, 06:36 PM UTC

   We are aware of intermittent issues affecting page loads and login issues. Our Engineering Team is currently investigating the cause and working on a solution. We will provide updates here as soon as they are available. Apologies for the inconvenience and thanks for your patience as we work to resolve this issue.

2. monitoring Oct 27, 2025, 07:07 PM UTC

   We are pleased to report that all systems are stable and operating normally. Our team will continue to closely monitor performance to ensure continued stability. Thank you for your patience.

3. resolved Oct 27, 2025, 09:09 PM UTC

   Following a review, our internal monitoring and testing show that all systems are fully operational. We appreciate your patience as we verified system health. If you are still experiencing any issues, please contact our support team directly so we can investigate further.

4. postmortem Nov 12, 2025, 11:22 PM UTC

   At separate times on October 27th and 30th, IncidentIQ experienced brief periods of degraded platform performance. During these windows, users experienced slow page loads, timeouts, and overall sluggish response times across several areas of the application. The issues were remediated by adjusting, but not fundamentally changing, cloud database configurations. Initial investigation by the engineering team identified issues with a patch deployed by one of our upstream cloud vendors. While working with the vendor to confirm the cause and roll back the change, iiQ engineers increased capacity and deployed additional resources to ensure performance was not impacted between October 30th and November 7th. On November 7, 2025 the provider’s engineers rolled back the patch overnight. No similar incidences of these symptoms have occurred since the rollback, and we expect the rollback will fully resolve this class of issues.