Incident IQ experienced a major incident on July 24, 2024 affecting Jamf Pro and Mosyle and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 24, 2024, 05:24 PM UTC
We are currently aware of an issue causing failed synchronization jobs with our asset-based integrations. Our Engineering team has identified the cause and is working to deploy a solution as soon as possible. We will provide updates here as they become available. Please contact our support team with any specific questions or urgent needs. We apologize for any inconvenience caused by this temporary integration issue.
- monitoring Jul 25, 2024, 01:13 PM UTC
We deployed a hotfix for this issue overnight and kicked off syncs for affected districts. We have seen successful syncs since then but will continue to monitor the situation throughout the morning as a precautionary measure. Thank you for your continued patience and as always please contact our support team with any specific questions or urgent needs.
- resolved Jul 25, 2024, 06:24 PM UTC
We have been closely monitoring asset-based integration synchronization jobs since the deployment of a fix last night. We are confident that the issue preventing asset app syncs from successfully completing has been addressed. The underlying issue was caused by an exception that occurred when certain fields were filled out and others remained blank in the source data, preventing these app syncs from completing as intended. If you have any additional questions or concerns please reach out to our support team for additional assistance. Thank you for your patience as we worked to resolve this issue