Ikeono Outage History

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Ikeono had 19 outages in the last 2 years totaling 121h 14m of downtime, averaging 0.8 incidents per month.

There were 19 Ikeono outages since October 21, 2024 totaling 121h 14m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.ikeono.com

Minor September 23, 2026

Messages not showing in portal unless you refresh

Detected by Pingoru
Sep 23, 2026, 05:56 PM UTC
Resolved
Sep 23, 2026, 07:00 PM UTC
Duration
1h 4m
Affected: Portal
Timeline · 3 updates
  1. investigating Sep 23, 2026, 05:56 PM UTC

    We are currently investigating an issue where the messages are not showing in the Ikeono portal unless you refresh the page. Messages are being sent and being received appropriately, this is just a display bug and we are actively investigating.

  2. monitoring Sep 23, 2026, 06:34 PM UTC

    A fix has been implemented and we are monitoring to ensure it is resolved.

  3. resolved Sep 23, 2026, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 10, 2026

Ikeono Portal failing to load

Detected by Pingoru
Aug 10, 2026, 10:27 PM UTC
Resolved
Aug 10, 2026, 11:14 PM UTC
Duration
47m
Affected: Portal
Timeline · 4 updates
  1. investigating Aug 10, 2026, 10:27 PM UTC

    We are investigating an outage with Ikeono where the portal is not loading and is throwing an error.

  2. identified Aug 10, 2026, 10:37 PM UTC

    The issue has been identified and we are working on a fix which should be out shortly.

  3. monitoring Aug 10, 2026, 10:46 PM UTC

    The fix is deploying now and the portal is starting to load again.

  4. resolved Aug 10, 2026, 11:14 PM UTC

    We are marking this as resolved.

Read the full incident report →

Notice July 13, 2026

Small group of messages showing Error code: Message delivered to handset.

Detected by Pingoru
Jul 13, 2026, 01:32 PM UTC
Resolved
Jul 13, 2026, 03:45 PM UTC
Duration
2h 13m
Affected: North America Messaging (SMS & MMS)
Timeline · 4 updates
  1. investigating Jul 13, 2026, 01:32 PM UTC

    We are currently investigating an issue where a small group of messages are showing an error code: Message delivered to handset. Testing indicates these messages are still being delivered as expected, and that it is a false error from the carrier. The carrier has been notified and we are currently working to identify where the issue resides.

  2. identified Jul 13, 2026, 02:53 PM UTC

    The carrier has introduced a new message delivery code that we are currently not interpreting appropriately. Messages are delivering appropriately. We are working on a fix now and will be pushing it to production shortly

  3. monitoring Jul 13, 2026, 03:27 PM UTC

    We have released the fix for this and are currently monitoring everything.

  4. resolved Jul 13, 2026, 03:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 21, 2026

SMS Carrier Outage

Detected by Pingoru
May 21, 2026, 09:42 PM UTC
Resolved
May 21, 2026, 10:24 PM UTC
Duration
42m
Affected: North America Messaging (SMS & MMS)
Timeline · 3 updates
  1. investigating May 21, 2026, 09:42 PM UTC

    We are currently investigating a carrier outage resulting in SMS failing with the error code: destination-rejected-due-to-destination-app-erro We have opened a ticket with the carrier and will update as we get more information.

  2. monitoring May 21, 2026, 09:59 PM UTC

    Carriers are reporting this was a blip and messages are now going out. Any message that failed will need to be resent. We are leaving this open to monitor for stability.

  3. resolved May 21, 2026, 10:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2026

Intermittent Image Failures to Canadian Mobile carriers

Detected by Pingoru
May 21, 2026, 04:41 PM UTC
Resolved
May 21, 2026, 08:37 PM UTC
Duration
3h 55m
Affected: North America Messaging (SMS & MMS)
Timeline · 2 updates
  1. identified May 21, 2026, 04:41 PM UTC

    We are seeing intermittent MMS Image failures to Canadian carriers. The carrier is aware of the issue and is actively working on resolution. This issue is happening when sending MMS such as Receipts and Work Order Quotes which return the error Destination App Error This issue is affecting users still on our legacy Carrier. We are prioritizing migrations to our new carrier for those affected. The migration process takes about 1 hour and you will need to complete an automated verification call to the number used with Ikeono. If you would like to be migrated to the new carrier, please start a chat with support here: https://app.ikeono.com/settings/support

  2. resolved May 21, 2026, 08:37 PM UTC

    The carrier is reporting this has been resolved.

Read the full incident report →

Major May 14, 2026

Ikeono Portal Failing to Load

Detected by Pingoru
May 14, 2026, 12:36 PM UTC
Resolved
May 14, 2026, 12:39 PM UTC
Duration
2m
Affected: Portal
Timeline · 2 updates
  1. investigating May 14, 2026, 12:36 PM UTC

    We are currently investigating an issue where the Ikeono portal failing to load

  2. resolved May 14, 2026, 12:39 PM UTC

    A fix has been released.

Read the full incident report →

Notice April 10, 2026

Carrier MMS Requirement Update for Lightspeed R-Series

Detected by Pingoru
Apr 10, 2026, 03:14 PM UTC
Resolved
Apr 11, 2026, 09:07 PM UTC
Duration
1d 5h
Affected: North America Messaging (SMS & MMS)
Timeline · 2 updates
  1. identified Apr 10, 2026, 03:14 PM UTC

    We have had reports of sales receipts and quotes sent from Lightspeed R-Series not delivering to customers as expected. After research and working with the carriers, new guidelines require a text be sent with MMS that includes the business name and description of image sent. To support new carrier requirements, we’re updating Sales/Receipts/Quotes sent in Lightspeed R-Series to include a short text with your business name and description of the quote. Sales receipts will include: "Here is your receipt from {shop name}" Sales quotes will include: "Here is your quote from {shop name}" Work Order quotes will include: "Here is your work order from {shop name}" Currently these messages are not configurable on a per account basis. Once we have confirmed this has resolved the issue, we will work on making them configurable at the account level but do not have an ETA for this.

  2. resolved Apr 11, 2026, 09:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 28, 2026

Ikeono portal outage

Detected by Pingoru
Feb 28, 2026, 11:43 AM UTC
Resolved
Feb 28, 2026, 01:41 PM UTC
Duration
1h 57m
Affected: Portal
Timeline · 3 updates
  1. investigating Feb 28, 2026, 11:43 AM UTC

    We are currently investigating an issue where the portal will fail to load

  2. monitoring Feb 28, 2026, 01:13 PM UTC

    A fix has been implemented and we are monitioring.

  3. resolved Feb 28, 2026, 01:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 10, 2026

Ikeono Outage

Detected by Pingoru
Feb 10, 2026, 02:57 PM UTC
Resolved
Feb 10, 2026, 05:01 PM UTC
Duration
2h 3m
Affected: Portal
Timeline · 3 updates
  1. investigating Feb 10, 2026, 02:57 PM UTC

    We are currently investigating an issue causing the Ikeono portal to be down.

  2. monitoring Feb 10, 2026, 03:06 PM UTC

    A fix has been implemented and we are monitoring

  3. resolved Feb 10, 2026, 05:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

10DLC Outbound Canadian Based Messaging Outage

Detected by Pingoru
Jan 22, 2026, 08:41 PM UTC
Resolved
Jan 22, 2026, 11:08 PM UTC
Duration
2h 26m
Affected: North America Messaging (SMS & MMS)
Timeline · 2 updates
  1. identified Jan 22, 2026, 08:41 PM UTC

    Bandwidth teams are investigating an incident impacting outbound Canada based messaging. Messages may not deliver as expected. Teams have identified the source of this incident and continue work to restore expected services.

  2. resolved Jan 22, 2026, 11:08 PM UTC

    Carrier's are reporting this issue is resolved.

Read the full incident report →

Notice December 11, 2025

MMS Expiring before delivery to AT&T

Detected by Pingoru
Dec 11, 2025, 06:31 PM UTC
Resolved
Dec 11, 2025, 09:43 PM UTC
Duration
3h 11m
Affected: North America Messaging (SMS & MMS)
Timeline · 2 updates
  1. identified Dec 11, 2025, 06:31 PM UTC

    Our NA Carrier is investigating an incident where MMS messages are expiring for AT&T destinations. MMS will fail with the error: Error code: message-not-sent-expiration-date-passed The carrier has identified the source of this incident and are working to restore expected message deliverability.

  2. resolved Dec 11, 2025, 09:43 PM UTC

    Carriers are reporting this issue has been resolved

Read the full incident report →

Notice November 14, 2025

Merge Field display issue

Detected by Pingoru
Nov 14, 2025, 05:48 PM UTC
Resolved
Nov 14, 2025, 09:58 PM UTC
Duration
4h 10m
Affected: Portal
Timeline · 2 updates
  1. identified Nov 14, 2025, 05:48 PM UTC

    We've identified an issue where it looks like merge fields are not completing appropriately in the portal. Please note the merge fields are sending appropriately to recipients, it is just a display bug in the portal. We are working on a fix for this issue.

  2. resolved Nov 14, 2025, 09:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

AWS and Lightspeed API Outage

Detected by Pingoru
Oct 20, 2025, 08:00 PM UTC
Resolved
Oct 20, 2025, 10:38 PM UTC
Duration
2h 37m
Affected: Third Party Integrations
Timeline · 3 updates
  1. investigating Oct 20, 2025, 08:00 PM UTC

    Like many companies today, we are experiencing a major service disruption impacting the availability of our services. The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally. We are working to boot up new servers on unaffected areas, but everything is mostly locked down due to the main incident.

  2. monitoring Oct 20, 2025, 08:16 PM UTC

    The new servers are online and things are stabilizing. Please refresh the page for conversations to load again.

  3. resolved Oct 20, 2025, 10:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 24, 2025

Webchat Widget slow/failing to load

Detected by Pingoru
Sep 24, 2025, 01:45 AM UTC
Resolved
Sep 24, 2025, 12:54 PM UTC
Duration
11h 8m
Affected: Third Party Integrations
Timeline · 3 updates
  1. investigating Sep 24, 2025, 01:45 AM UTC

    We are currently investigating an issue with the webchat widget where it will either fail to load or will slowly load.

  2. investigating Sep 24, 2025, 10:48 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 24, 2025, 12:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 21, 2025

Intermittent Time Outs on Ikeono Portal

Detected by Pingoru
Aug 21, 2025, 07:08 PM UTC
Resolved
Aug 21, 2025, 08:07 PM UTC
Duration
58m
Affected: Portal
Timeline · 5 updates
  1. investigating Aug 21, 2025, 07:08 PM UTC

    We are currently investigating an issue leading to intermittent time out errors on the main Ikeono portal.

  2. identified Aug 21, 2025, 07:34 PM UTC

    We have identified the issue as related to a new feature we released yesterday, automated appointment reminders. We have temporarily disabled the appointment reminders to stabilize the system and are working on a fix before reintroducing the feature.

  3. identified Aug 21, 2025, 07:40 PM UTC

    This issue is being compounded by a Lightspeed API issue. https://status.lightspeedhq.com/incidents/4y156xpxm52b

  4. monitoring Aug 21, 2025, 07:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 21, 2025, 08:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2025

Intermittent DNS Issues in Australia and Nova Scotia

Detected by Pingoru
May 06, 2025, 01:38 PM UTC
Resolved
May 07, 2025, 01:12 PM UTC
Duration
23h 33m
Affected: Portal
Timeline · 3 updates
  1. investigating May 06, 2025, 01:38 PM UTC

    We are currently investigating an intermittent DNS issue affecting Australia and Nova Scotia. This issue will cause the Ikeono website to not load with the following error: dns_probe_finished_nxdomain We have opened a ticket with the downstream provider to figure out what is going on.

  2. monitoring May 06, 2025, 02:50 PM UTC

    The issue is regarding cached DNS values in Chrome. Clearing this cache resolves the issue. To clear DNS chache, please follow these steps. 1. In Chrome, go to this URL: chrome://net-internals/#dns 2. On that page, enter www.ikeono.com and click look up 3. Clear Host Cache Once this is complete, please close open tabs of Ikeono and/or Lightspeed and open new tabs.

  3. resolved May 07, 2025, 01:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 5, 2025

Issue logging into Ikeono.

Detected by Pingoru
Mar 05, 2025, 07:31 PM UTC
Resolved
Mar 05, 2025, 07:41 PM UTC
Duration
9m
Affected: Portal
Timeline · 3 updates
  1. identified Mar 05, 2025, 07:31 PM UTC

    We are investigating an issue logging into Ikeono.

  2. monitoring Mar 05, 2025, 07:34 PM UTC

    A fix has been implemented. Please refresh the page and things will open back up

  3. resolved Mar 05, 2025, 07:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 7, 2025

Work Order Quotes not sending in Lightspeed Retail

Detected by Pingoru
Jan 07, 2025, 04:15 PM UTC
Resolved
Jan 07, 2025, 04:41 PM UTC
Duration
25m
Affected: Third Party Integrations
Timeline · 2 updates
  1. investigating Jan 07, 2025, 04:15 PM UTC

    We are currently investigating an issue texting work order quotes from Lightspeed Retail.

  2. resolved Jan 07, 2025, 04:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2024

Intermittent Message failures to AT&T Handsets

Detected by Pingoru
Oct 21, 2024, 07:08 PM UTC
Resolved
Oct 23, 2024, 01:00 AM UTC
Duration
1d 5h
Affected: North America Messaging (SMS & MMS)
Timeline · 5 updates
  1. investigating Oct 21, 2024, 07:08 PM UTC

    Our carrier is reporting failures delivering SMS to AT&T Handsets. These are exhibiting with the error: destination-rejected-due-to-destination-app-erro All appropriate parties are engaged and we will update as we get more information.

  2. investigating Oct 21, 2024, 08:38 PM UTC

    We have determined that the errors are intermittent and are not affecting all traffic to AT&T. We are providing updated examples to the carriers as the errors occur and they are engaged with AT&T.

  3. investigating Oct 22, 2024, 07:52 PM UTC

    Errors subsided over the evening and began again at 11:30am MDT. We are continuing to push the appropriate parties for a resolution.

  4. monitoring Oct 22, 2024, 11:28 PM UTC

    Update from the carrier: We are observing successful SMS delivery to the AT&T Network in the US from a subset of long codes. We will continue to monitor to ensure full service recovery.

  5. resolved Oct 23, 2024, 01:00 AM UTC

    This incident has been resolved.

Read the full incident report →