Ikeono experienced a major incident on May 21, 2026 affecting North America Messaging (SMS & MMS), lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
North America Messaging (SMS & MMS)
Update timeline
- investigating May 21, 2026, 09:42 PM UTC
We are currently investigating a carrier outage resulting in SMS failing with the error code: destination-rejected-due-to-destination-app-erro We have opened a ticket with the carrier and will update as we get more information.
- monitoring May 21, 2026, 09:59 PM UTC
Carriers are reporting this was a blip and messages are now going out. Any message that failed will need to be resent. We are leaving this open to monitor for stability.
- resolved May 21, 2026, 10:24 PM UTC
This incident has been resolved.