Ikeono experienced a minor incident on October 21, 2024 affecting North America Messaging (SMS & MMS), lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2024, 07:08 PM UTC
Our carrier is reporting failures delivering SMS to AT&T Handsets. These are exhibiting with the error: destination-rejected-due-to-destination-app-erro All appropriate parties are engaged and we will update as we get more information.
- investigating Oct 21, 2024, 08:38 PM UTC
We have determined that the errors are intermittent and are not affecting all traffic to AT&T. We are providing updated examples to the carriers as the errors occur and they are engaged with AT&T.
- investigating Oct 22, 2024, 07:52 PM UTC
Errors subsided over the evening and began again at 11:30am MDT. We are continuing to push the appropriate parties for a resolution.
- monitoring Oct 22, 2024, 11:28 PM UTC
Update from the carrier: We are observing successful SMS delivery to the AT&T Network in the US from a subset of long codes. We will continue to monitor to ensure full service recovery.
- resolved Oct 23, 2024, 01:00 AM UTC
This incident has been resolved.