Ikeono incident

Webchat Widget slow/failing to load

Notice Resolved View vendor source →

Ikeono experienced a notice incident on September 24, 2025 affecting Third Party Integrations, lasting 11h 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 01:45 AM UTC
Resolved
Sep 24, 2025, 12:54 PM UTC
Duration
11h 8m
Detected by Pingoru
Sep 24, 2025, 01:45 AM UTC

Affected components

Third Party Integrations

Update timeline

  1. investigating Sep 24, 2025, 01:45 AM UTC

    We are currently investigating an issue with the webchat widget where it will either fail to load or will slowly load.

  2. investigating Sep 24, 2025, 10:48 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 24, 2025, 12:54 PM UTC

    This incident has been resolved.