Ikeono experienced a notice incident on August 21, 2025 affecting Portal, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Portal
Update timeline
- investigating Aug 21, 2025, 07:08 PM UTC
We are currently investigating an issue leading to intermittent time out errors on the main Ikeono portal.
- identified Aug 21, 2025, 07:34 PM UTC
We have identified the issue as related to a new feature we released yesterday, automated appointment reminders. We have temporarily disabled the appointment reminders to stabilize the system and are working on a fix before reintroducing the feature.
- identified Aug 21, 2025, 07:40 PM UTC
This issue is being compounded by a Lightspeed API issue. https://status.lightspeedhq.com/incidents/4y156xpxm52b
- monitoring Aug 21, 2025, 07:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2025, 08:07 PM UTC
This incident has been resolved.