Ikeono incident

Merge Field display issue

Notice Resolved View vendor source →

Ikeono experienced a notice incident on November 14, 2025 affecting Portal, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 05:48 PM UTC
Resolved
Nov 14, 2025, 09:58 PM UTC
Duration
4h 10m
Detected by Pingoru
Nov 14, 2025, 05:48 PM UTC

Affected components

Portal

Update timeline

  1. identified Nov 14, 2025, 05:48 PM UTC

    We've identified an issue where it looks like merge fields are not completing appropriately in the portal. Please note the merge fields are sending appropriately to recipients, it is just a display bug in the portal. We are working on a fix for this issue.

  2. resolved Nov 14, 2025, 09:58 PM UTC

    This incident has been resolved.