Ikeono incident

Intermittent DNS Issues in Australia and Nova Scotia

Minor Resolved View vendor source →

Ikeono experienced a minor incident on May 6, 2025 affecting Portal, lasting 23h 33m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2025, 01:38 PM UTC
Resolved
May 07, 2025, 01:12 PM UTC
Duration
23h 33m
Detected by Pingoru
May 06, 2025, 01:38 PM UTC

Affected components

Portal

Update timeline

  1. investigating May 06, 2025, 01:38 PM UTC

    We are currently investigating an intermittent DNS issue affecting Australia and Nova Scotia. This issue will cause the Ikeono website to not load with the following error: dns_probe_finished_nxdomain We have opened a ticket with the downstream provider to figure out what is going on.

  2. monitoring May 06, 2025, 02:50 PM UTC

    The issue is regarding cached DNS values in Chrome. Clearing this cache resolves the issue. To clear DNS chache, please follow these steps. 1. In Chrome, go to this URL: chrome://net-internals/#dns 2. On that page, enter www.ikeono.com and click look up 3. Clear Host Cache Once this is complete, please close open tabs of Ikeono and/or Lightspeed and open new tabs.

  3. resolved May 07, 2025, 01:12 PM UTC

    This incident has been resolved.