ID.me Outage History

ID.me is up right now

There were 3 ID.me outages since February 3, 2026 totaling 97h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.id.me

Notice April 25, 2026

Service Degradation

Detected by Pingoru
Apr 25, 2026, 08:25 PM UTC
Resolved
Apr 25, 2026, 09:09 PM UTC
Duration
43m
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationID.me ShopMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
  1. investigating Apr 25, 2026, 08:25 PM UTC

    ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.

  2. monitoring Apr 25, 2026, 09:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 25, 2026, 09:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 3, 2026

Service Degradation - Authenticator App Push Notifications

Detected by Pingoru
Apr 03, 2026, 04:05 PM UTC
Resolved
Apr 07, 2026, 04:10 PM UTC
Duration
4d
Affected: MFA- ID.me Authenticator (Push Notifications)
Timeline · 4 updates
  1. investigating Apr 03, 2026, 04:05 PM UTC

    We are currently investigating this issue.

  2. identified Apr 04, 2026, 05:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 04, 2026, 05:17 AM UTC

    A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

  4. resolved Apr 07, 2026, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 3, 2026

Document Processing Delays

Detected by Pingoru
Feb 03, 2026, 05:21 PM UTC
Resolved
Feb 03, 2026, 05:53 PM UTC
Duration
32m
Affected: Document Identity API
Timeline · 3 updates
  1. investigating Feb 03, 2026, 05:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 03, 2026, 05:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

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