Delay in Consent SMS
Timeline · 1 update
- resolved Jun 13, 2026, 04:20 PM UTC
Degradation in services for text messages, delayed messages for new user consent.
ID.me Outage History
ID.me is up right nowID.me had 11 outages in the last 2 years totaling 138h 24m of downtime — averaging 0.5 incidents per month.
There were 11 ID.me outages since July 24, 2025 totaling 138h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.
Email Delivery Interruption
Timeline · 1 update
- resolved Jun 05, 2026, 12:32 AM UTC
Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.
Elevated Application Errors
Affected: Login Services
Timeline · 3 updates
- investigating May 27, 2026, 08:42 AM UTC
We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.
- monitoring May 27, 2026, 08:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 09:06 AM UTC
This incident has been resolved.
Mobile wallet view failing with "Couldn't load your wallet"
Timeline · 6 updates
- investigating May 26, 2026, 02:45 AM UTC
We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.
- investigating May 26, 2026, 03:41 AM UTC
Investigation is still in-progress. Next update at 1200AM ET.
- investigating May 26, 2026, 04:10 AM UTC
We are continuing to investigate the issue. Next update at 0100AM ET.
- monitoring May 26, 2026, 05:22 AM UTC
ID.me Mobile App Wallet service has recovered and we are continuing to monitor.
- monitoring May 26, 2026, 06:29 PM UTC
Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.
- resolved May 26, 2026, 10:00 PM UTC
Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.
Service Degradation
Timeline · 1 update
- resolved May 12, 2026, 03:18 PM UTC
ID.me applications are experiencing another platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.
Service Degradation - Authenticator App Push Notifications
Affected: MFA- ID.me Authenticator (Push Notifications)
Timeline · 4 updates
- investigating Apr 03, 2026, 04:05 PM UTC
We are currently investigating this issue.
- identified Apr 04, 2026, 05:12 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 04, 2026, 05:17 AM UTC
A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.
- resolved Apr 07, 2026, 04:10 PM UTC
This incident has been resolved.
Document Processing Delays
Affected: Document Identity API
Timeline · 3 updates
- investigating Feb 03, 2026, 05:21 PM UTC
We are currently investigating this issue.
- monitoring Feb 03, 2026, 05:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 05:53 PM UTC
This incident has been resolved.
Service Outage
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationID.me ShopMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
- investigating Dec 05, 2025, 09:12 AM UTC
We are currently investigating this issue.
- monitoring Dec 05, 2025, 09:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2025, 01:58 PM UTC
This incident has been resolved.
ID.me Sign-in down
Timeline · 1 update
- resolved Dec 02, 2025, 10:10 PM UTC
There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.
Platform Outage
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
- investigating Oct 08, 2025, 09:03 PM UTC
We are currently investigating this issue.
- monitoring Oct 08, 2025, 09:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2025, 09:48 PM UTC
This incident has been resolved.
Marketplaces Outage
Affected: ID.me Shop
Timeline · 4 updates
- investigating Jul 25, 2025, 02:12 AM UTC
An outage is affecting ID.me Shop, Rx, Hosted Pages, and Shopify integrations. We currently investigating this issue and will provide any further details and updates as soon as available.
- monitoring Jul 25, 2025, 02:55 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 25, 2025, 02:55 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 25, 2025, 03:23 AM UTC
This incident has been resolved.