ID.me experienced a critical incident on July 24, 2025 affecting ID.me Shop, lasting 16h 37m. The incident has been resolved; the full update timeline is below.
Affected components
ID.me Shop
Update timeline
- investigating Jul 25, 2025, 02:12 AM UTC
An outage is affecting ID.me Shop, Rx, Hosted Pages, and Shopify integrations. We currently investigating this issue and will provide any further details and updates as soon as available.
- monitoring Jul 25, 2025, 02:55 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 25, 2025, 02:55 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 25, 2025, 03:23 AM UTC
This incident has been resolved.