ID.me Outage History

ID.me is up right now

Pingoru has recorded 50 incidents for ID.me: 21 in the last 12 months and 4 in the last 90 days.

Source: status.id.me

50incidents recorded
21last 12 months
4last 90 days
7 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking ID.me in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026498 of 720 (14%)
May 2026220 of 744 (3%)
June 202621 of 720 (0%)
July 2026521 of 744 (3%)
August 202610 of 744 (0%)
September 202621 of 720 (0%)
October 202600 of 525 (0%)

Incidents, newest first

Major September 21, 2026 Elevated Application Errors for Identity Verifications 1h 3m NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies, Telecom Possession API and 2 more

Started Sep 21, 2026, 03:26 PM UTC· resolved Sep 21, 2026, 04:29 PM UTC

  1. investigating Sep 21, 2026, 04:11 PM UTC

    We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

  2. identified Sep 21, 2026, 04:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 21, 2026, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 21, 2026, 04:29 PM UTC

    This incident has been resolved. The fix has eliminated the elevated level of errors for verifications.

Read the full incident report →

Major September 9, 2026 IAL-2 pass rates degradation 16m NIST 800-63-3 Policies, NIST 800-63-2 Policies

Started Sep 09, 2026, 05:37 PM UTC· resolved Sep 09, 2026, 05:53 PM UTC

  1. investigating Sep 09, 2026, 05:37 PM UTC

    ID.Me is experiencing IAL-2 pass rate degradation due to failures in the legal ID and face verifications. Team is actively working on to recover the services.

  2. investigating Sep 09, 2026, 05:39 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 09, 2026, 05:53 PM UTC

    The IAL-2 pass rates are back to normal. All the affected services have been recovered. The incident is resolved.

  4. resolved Sep 09, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 7, 2026 Elevated Application Errors for Sign-Ins and Verifications 7m

Started Aug 07, 2026, 01:05 AM UTC· resolved Aug 07, 2026, 01:12 AM UTC

  1. resolved Aug 07, 2026, 01:48 AM UTC

    We experienced an high level of application errors for Sign-Ins and Verifications from 9:12PM - 9:22PM ET due to planned maintenance. Maintenance activity ended and Sign-Ins and Verifications services returned to normal operations.

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Major July 31, 2026 shop.id.me Service Unavailable 44m

Started Jul 31, 2026, 01:30 AM UTC· resolved Jul 31, 2026, 02:14 AM UTC

  1. resolved Jul 31, 2026, 02:29 AM UTC

    From 9:23PM ET to 10:06PM ET, we experienced an elevated level of application errors for shop.id.me resulting in the site being unavailable for 44 mins. We have applied a fix and the application is now operating normally.

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Major July 24, 2026 Verification Services Outage –

Started Jul 24, 2026, 01:11 PM UTC· resolved Jul 24, 2026, 01:11 PM UTC

  1. resolved Jul 24, 2026, 01:18 PM UTC

    From 07:53 ET to 08:13 ET, a Third-party service that is a component of Verifications Services was experiencing service issues. The third-party service has since mitigated the issue. We are continuing to coordinate with them to ensure further stability and monitoring the situation.

Read the full incident report →

Minor July 20, 2026 ID.me Authenticator App for Android experiencing service issues with Enrollment processes 16h 50m Account Management

Started Jul 20, 2026, 09:06 PM UTC· resolved Jul 21, 2026, 01:57 PM UTC

  1. investigating Jul 20, 2026, 09:06 PM UTC

    We have begun to receive user reports that there are issues with enrolling the IDme Authenticator App for Android for sign-in/authentication. We are currently investigating the issue. We will provide an update at 6:00pm ET.

  2. identified Jul 20, 2026, 09:43 PM UTC

    The issue has been identified and a fix is being implemented now.

  3. identified Jul 20, 2026, 10:02 PM UTC

    We are continuing to roll out the fix. Next update at 7:00pm ET or sooner.

  4. identified Jul 20, 2026, 10:58 PM UTC

    We are continuing to roll out the fix. Next update at 8:00pm ET or sooner.

  5. identified Jul 21, 2026, 12:13 AM UTC

    Fix has been deployed and team is currently verifying the change. Next update at 9:00PMET.

  6. monitoring Jul 21, 2026, 12:28 AM UTC

    The fix has been fully implemented and verified, and we are continuing to monitor operations. Next update at 9:00PM ET.

  7. monitoring Jul 21, 2026, 12:36 AM UTC

    We will continue to monitor through the next couple of hours to ensure caching effects are not masking additional issues. Next update 9:00AM ET.

  8. monitoring Jul 21, 2026, 01:06 PM UTC

    We are continuing to verify the fix for Authenticator Enrollment and monitoring the situation and additional issues. Next update at 10:00AM.

  9. resolved Jul 21, 2026, 01:57 PM UTC

    This incident has been resolved. All operational metrics for Authenticator App enrollment have return to baseline levels.

Read the full incident report →

Major July 17, 2026 Site Wide Intermittent Service Interruption 37m Alumni Verification, Company Employee Verification, Custom Groups Verification, First Responder Verification and 6 more

Started Jul 17, 2026, 02:56 AM UTC· resolved Jul 17, 2026, 03:34 AM UTC

  1. monitoring Jul 17, 2026, 02:56 AM UTC

    At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.

  2. monitoring Jul 17, 2026, 02:59 AM UTC

    We are continue to monitor for further issues, and will provide an update at 11:30PM ET.

  3. resolved Jul 17, 2026, 03:34 AM UTC

    All services have returned to normal operations. We are continuing to work with our Cloud Platform Provider ensure services are not interrupted.

Read the full incident report →

Minor June 13, 2026 Delay in Consent SMS –

Started Jun 13, 2026, 04:00 PM UTC· resolved Jun 13, 2026, 04:00 PM UTC

  1. resolved Jun 13, 2026, 04:20 PM UTC

    Degradation in services for text messages, delayed messages for new user consent.

Read the full incident report →

Minor June 4, 2026 Email Delivery Interruption 1h

Started Jun 04, 2026, 10:00 PM UTC· resolved Jun 04, 2026, 11:00 PM UTC

  1. resolved Jun 05, 2026, 12:32 AM UTC

    Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.

Read the full incident report →

Notice May 27, 2026 Elevated Application Errors 24m Login Services

Started May 27, 2026, 08:42 AM UTC· resolved May 27, 2026, 09:06 AM UTC

  1. investigating May 27, 2026, 08:42 AM UTC

    We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

  2. monitoring May 27, 2026, 08:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 27, 2026, 09:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 26, 2026 Mobile wallet view failing with "Couldn't load your wallet" 19h 14m

Started May 26, 2026, 02:45 AM UTC· resolved May 26, 2026, 10:00 PM UTC

  1. investigating May 26, 2026, 02:45 AM UTC

    We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.

  2. investigating May 26, 2026, 03:41 AM UTC

    Investigation is still in-progress. Next update at 1200AM ET.

  3. investigating May 26, 2026, 04:10 AM UTC

    We are continuing to investigate the issue. Next update at 0100AM ET.

  4. monitoring May 26, 2026, 05:22 AM UTC

    ID.me Mobile App Wallet service has recovered and we are continuing to monitor.

  5. monitoring May 26, 2026, 06:29 PM UTC

    Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.

  6. resolved May 26, 2026, 10:00 PM UTC

    Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.

Read the full incident report →

Critical April 25, 2026 Service Degradation 32m

Started Apr 25, 2026, 09:50 PM UTC· resolved Apr 25, 2026, 10:22 PM UTC

  1. resolved May 12, 2026, 03:18 PM UTC

    ID.me applications are experiencing another platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.

Read the full incident report →

Minor April 3, 2026 Service Degradation - Authenticator App Push Notifications 4d MFA- ID.me Authenticator (Push Notifications)

Started Apr 03, 2026, 04:05 PM UTC· resolved Apr 07, 2026, 04:10 PM UTC

  1. investigating Apr 03, 2026, 04:05 PM UTC

    We are currently investigating this issue.

  2. identified Apr 04, 2026, 05:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 04, 2026, 05:17 AM UTC

    A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

  4. resolved Apr 07, 2026, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 3, 2026 Document Processing Delays 32m Document Identity API

Started Feb 03, 2026, 05:21 PM UTC· resolved Feb 03, 2026, 05:53 PM UTC

  1. investigating Feb 03, 2026, 05:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 03, 2026, 05:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025 Service Outage 4h 46m Login Services, NIST 800-63-3 Policies, Alumni Verification, NIST 800-63-2 Policies and 20 more

Started Dec 05, 2025, 09:12 AM UTC· resolved Dec 05, 2025, 01:58 PM UTC

  1. investigating Dec 05, 2025, 09:12 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 05, 2025, 09:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2025, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 2, 2025 ID.me Sign-in down –

Started Dec 02, 2025, 09:55 PM UTC· resolved Dec 02, 2025, 09:55 PM UTC

  1. resolved Dec 02, 2025, 10:10 PM UTC

    There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.

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Critical October 8, 2025 Platform Outage 45m Login Services, NIST 800-63-3 Policies, Alumni Verification, NIST 800-63-2 Policies and 19 more

Started Oct 08, 2025, 09:03 PM UTC· resolved Oct 08, 2025, 09:48 PM UTC

  1. investigating Oct 08, 2025, 09:03 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 08, 2025, 09:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2025, 09:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 24, 2025 Marketplaces Outage 16h 37m ID.me Shop

Started Jul 24, 2025, 10:45 AM UTC· resolved Jul 25, 2025, 03:23 AM UTC

  1. investigating Jul 25, 2025, 02:12 AM UTC

    An outage is affecting ID.me Shop, Rx, Hosted Pages, and Shopify integrations. We currently investigating this issue and will provide any further details and updates as soon as available.

  2. monitoring Jul 25, 2025, 02:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 25, 2025, 02:55 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 25, 2025, 03:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2025 Broad Google Cloud outage impacting ID.me 18h 36m NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies, Telecom Possession API and 2 more

Started Jun 12, 2025, 06:48 PM UTC· resolved Jun 13, 2025, 01:24 PM UTC

  1. investigating Jun 12, 2025, 06:48 PM UTC

    We are continuing to investigate this issue.

  2. investigating Jun 12, 2025, 08:41 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 12, 2025, 08:46 PM UTC

    All services are operational. There maybe intermittent issues until the Google Cloud Platform incident is resolved. The team will continue to monitor

  4. resolved Jun 13, 2025, 01:24 PM UTC

    All services are working within operational parameters.

Read the full incident report →

Notice April 16, 2025 Service Provider Degradation 50m

Started Apr 16, 2025, 10:00 AM UTC· resolved Apr 16, 2025, 10:50 AM UTC

  1. resolved Apr 16, 2025, 07:05 PM UTC

    We detected an degradation with a service provider within the Identity Verification components that occurred between 6:00 AM - 6:50 AM EDT.

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Major April 8, 2025 Service outage 5m

Started Apr 08, 2025, 12:28 AM UTC· resolved Apr 08, 2025, 12:33 AM UTC

  1. resolved Apr 08, 2025, 01:56 AM UTC

    We detected an service outage across the ID.me platform that occurred between 8:28 PM - 8:33 PM EDT.

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Minor April 6, 2025 Service Provider Processing Delays 20m Login Services, NIST 800-63-3 Policies, Alumni Verification, NIST 800-63-2 Policies and 16 more

Started Apr 06, 2025, 05:23 PM UTC· resolved Apr 06, 2025, 05:44 PM UTC

  1. investigating Apr 06, 2025, 05:23 PM UTC

    The application platform is currently experiencing request processing delays. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.

  2. monitoring Apr 06, 2025, 05:32 PM UTC

    The issue has been identified and team have deployed a fix and are monitoring

  3. resolved Apr 06, 2025, 05:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 15, 2025 Platform Service Partial Outage 23m NIST 800-63-3 Policies, Alumni Verification, NIST 800-63-2 Policies, Company Employee Verification and 10 more

Started Mar 15, 2025, 09:55 PM UTC· resolved Mar 15, 2025, 10:18 PM UTC

  1. investigating Mar 15, 2025, 09:55 PM UTC

    Team is investigating a platform partial outage of verification products

  2. identified Mar 15, 2025, 10:05 PM UTC

    The issue has been identified and the team is deploying a fix

  3. monitoring Mar 15, 2025, 10:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 15, 2025, 10:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 11, 2025 Platform Partial Outage 49m Login Services, NIST 800-63-3 Policies, Alumni Verification, NIST 800-63-2 Policies and 19 more

Started Jan 11, 2025, 04:23 PM UTC· resolved Jan 11, 2025, 05:13 PM UTC

  1. investigating Jan 11, 2025, 04:23 PM UTC

    We are currently investigating a issue and will follow with further details

  2. monitoring Jan 11, 2025, 04:39 PM UTC

    The issue has been identified and remediated and the team will continue to monitor.

  3. resolved Jan 11, 2025, 05:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2024 Platform Degradation 10h 12m Login Services, NIST 800-63-3 Policies, Alumni Verification, NIST 800-63-2 Policies and 19 more

Started Nov 18, 2024, 03:25 PM UTC· resolved Nov 19, 2024, 01:37 AM UTC

  1. identified Nov 18, 2024, 03:25 PM UTC

    The issue has been identified and the team is deploying a fix

  2. identified Nov 18, 2024, 05:03 PM UTC

    The team is continuing on working on a fix at this time to address the ongoing platform degradation.

  3. monitoring Nov 18, 2024, 06:48 PM UTC

    A fix has been implemented to address the platform degradation and the team will continue monitoring.

  4. resolved Nov 19, 2024, 01:37 AM UTC

    This incident has been resolved.

Read the full incident report →