IDEXX incident

20 October 2026 - CareCredit Integrated Payments may be unavailable

Major Resolved View vendor source →

IDEXX experienced a major incident on October 20, 2026 affecting Online Payments, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 02:46 PM UTC
Resolved
Oct 20, 2026, 03:54 PM UTC
Duration
1h 7m
Detected by Pingoru
Oct 20, 2026, 02:46 PM UTC

Affected components

Online Payments

Update timeline

  1. investigating Oct 20, 2026, 02:46 PM UTC

    We are investigating reports that CareCredit Integrated Payments in Cornerstone may be unavailable. Affected practices are unable to take CareCredit payments, and the CareCredit window may appear blank when a payment is started. We are actively working with CareCredit and our payments team to identify the cause and restore service. Updates will be posted to this event as more information becomes available.

  2. resolved Oct 20, 2026, 03:54 PM UTC

    The issue affecting CareCredit Integrated Payments in Cornerstone has been identified and resolved. CareCredit payments can now be taken normally. We appreciate your patience while we worked with CareCredit and our payments team to restore service.