IDEXX incident

SmartFlow Investigating Performance Issues

Critical Resolved View vendor source →

IDEXX experienced a critical incident on October 14, 2026 affecting iPad and Web, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 08:03 PM UTC
Resolved
Oct 14, 2026, 08:30 PM UTC
Duration
26m
Detected by Pingoru
Oct 14, 2026, 08:03 PM UTC

Affected components

iPadWeb

Update timeline

  1. investigating Oct 14, 2026, 08:03 PM UTC

    Our Technical Team is currently investigating the performance issues that are occurring when logging into SmartFlow on both the Web and iPad Versions. We apologize for the inconvenience this is causing. We'll provide an update as soon as we have more information.

  2. identified Oct 14, 2026, 08:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 14, 2026, 08:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 14, 2026, 08:30 PM UTC

    This incident has been resolved.