Hoxhunt Outage History

We have identified an issue with the Inactive tab of the Benchmarks page on the Admin portal (https://admin.hoxhunt.com//phishing-training/benchmarks). Our developers are looking into a fix. Actual benchmark email deliveries and reports are not affected.

We have identified the issue also affects the Active tab of the Benchmarks page for a smaller subset of organizations/cusotmers Error message that appears on Active and/or Inactive tabs: Error: Could not fetch benchmarks Our developers are looking into a fix for the issue. Benchmark email delivery and Reports on Insights (https://insights.hoxhunt.com/benchmark) are not affected.

We are continuing to work on a fix for this issue.

We are currently experiencing delays in data availability for CxO Report in Insights. When trying to filter the CxO Report based on previous day, the following error may appear: "A report has not been created for 03.05.206 for the time period" Our Data Engineering team is currently re-processing the data, and they expect fresh CxO Report data to be available in a few hours. Hoxhunt Support

We have expanded the affected scope of the issue to include all report types in Insights, Cloud Export datasets and Hoxhunt Reports (Early Access). Our Data Engineering team are still re-processing the data to have up-to-date data available to all Hoxhunt customers. Hoxhunt Support

We have identified a possible cause and are looking for an immediate fix for the issue. We will provide more updates when available.

We are currently working to fix an issue related to Instant Feedback. When users report a suspicious email, Instant Feedback won't load. Instead, users see a "Page Not Found" error page. Hoxhunt Support

The issue has been identified and a fix is being implemented.

We have identified an issue where users may be unable to access XSAT training packages that contain custom training content. Our developers have identified the root cause, and they are working to release a fix as soon as possible. Hoxhunt Support

Hoxhunt is currently facing email delivery issues which our technical teams are working to fix. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the user's context. Affected flows: - Incident escalation emails (delivery will be re-tried automatically but some delay might occur) - Automated technical testing emails (not re-tried) - Magic links for signing in (not re-tried) - Email verification emails (not re-tried) - Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin) Hoxhunt Support

We have identified an issue which may prevent users from completing Security Awareness Training packages assigned to them when they access the training via link in an announcement or reminder email. Our developers have identified the root cause and are working on a fix. Hoxhunt Support

We have identified the impact of this issue and our data and developer teams are working on fixing any data discrepancies on the Insights portal. For those customers that have received a data file via our Cloud Export feature today/last night: We are sending a new data file with the suffix _fixed to the file. Please use this newly delivered file for your data analysis needs. Please contact [email protected] if you have any questions regarding this.

We are currently experiencing slowness in background processing tasks. This affects email, Teams, Slack, and Magic link delivery, which are slower than normal. Our team has identified a likely cause and is actively working on a fix. We will provide updates as progress is made.

We have identified an issue with our SAT training packages which for part of our customers / users may result in: - Training packages not opening for users (a 404 error is shown) - Training package reminder emails not being sent We are investigating the full scope of this issue and are working on an immediate fix.

There is a current issue at Cloudflare Global Network which may result in slow performance at Hoxhunt or pages not loading with a Cloudflare "Internal Server Error" page. This includes our Knowledge Base at support.hoxhunt.com Source: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

We have identified an issue with the "threat indicator" (also known as "markers") type of micro-training users receive after reporting a Hoxhunt phishing simulation email. After the training loads either the browser may freeze completely or clicking the "Next" button does not make the training proceed. Our developers are looking into an immediate fix for this issue.

We have identified an issue which may prevent user information from being updated via Admin Portal > User Management > User details. Our developers are working on a fix to address this issue. Hoxhunt Support

We have identified an issue with the Organization-level Pause Training feature. Currently, pausing the game at the organization level via the Admin Portal is not functioning as expected. We will release a fix for this issue as soon as possible. In the meantime, if the game needs to be paused for your organization, please request this by emailing [email protected].

We are currently investigating an issue with Hoxhunt Outlook button being unresponsive. Microsoft is having global outage, which is related to the current add-in issues. We will give an update on the matter as soon as possible. Hoxhunt Support

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

According to Microsoft, they anticipate recovery by 23:20 UTC on 29 October 2025. We will continue to monitor the situation. Read more here: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

We have identified the possible cause of this issue. A fix for this issue will be released tomorrow morning (Eastern European Time).

We are currently preparing to release a fix as soon as possible. We will be closely monitoring the situation and the propagation of the fix. We sincerely apologize for the inconvenience this incident has caused for our Google Workspace customers. Hoxhunt Support

The issue has been identified and a fix is being implemented.