Hoxhunt experienced a minor incident on January 23, 2026 affecting Hoxhunt Insights, lasting 7h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2026, 07:52 AM UTC
During a routine data processing run, we identified an issue where some data records were duplicated. This duplication may affect the accuracy of certain data-dependent services, including: Cloud Exports Insights platform data (on insights.hoxhunt.com) We have taken steps to prevent further data corruption in future processing runs and are now actively working to assess and correct any impacted historical data. We are thoroughly investigating the root cause to prevent recurrence and are verifying the integrity of all related systems.
- identified Jan 23, 2026, 01:41 PM UTC
We have identified the impact of this issue and our data and developer teams are working on fixing any data discrepancies on the Insights portal. For those customers that have received a data file via our Cloud Export feature today/last night: We are sending a new data file with the suffix _fixed to the file. Please use this newly delivered file for your data analysis needs. Please contact [email protected] if you have any questions regarding this.
- resolved Jan 23, 2026, 03:28 PM UTC
We are resolving this incident. The data on Insights portal is fixed and we have provided fixed data via Cloud Export to those customers that were affected by this incident. Apologies for the inconvenience caused.