Resolved after 2 hours 45 minutes, affecting Hoxhunt Training, on December 11, 2025.
We are resolving this incident. After investigation it was revealed the number of training package reminder emails that were not sent due to this incident was minimal. Those users that are suppose to still receive reminder emails will be receiving them next week. Apologies for the inconvenience.
Affected components
Update timeline
- identified Dec 11, 2025, 10:16 AM UTC
We have identified an issue with our SAT training packages which for part of our customers / users may result in: - Training packages not opening for users (a 404 error is shown) - Training package reminder emails not being sent We are investigating the full scope of this issue and are working on an immediate fix.
- monitoring Dec 11, 2025, 11:25 AM UTC
This issue is now resolved. Users that had issues with accessing training packages should now be able to access them. We are still monitoring the training package reminder emails and we will provide an update on this soon.
- resolved Dec 11, 2025, 01:01 PM UTC
We are resolving this incident. After investigation it was revealed the number of training package reminder emails that were not sent due to this incident was minimal. Those users that are suppose to still receive reminder emails will be receiving them next week. Apologies for the inconvenience.
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