Hoxhunt Outage History
Hoxhunt is up right nowPingoru has recorded 52 incidents for Hoxhunt: 39 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 6 of 720 (1%) |
| May 2026 | 5 | 66 of 744 (9%) |
| June 2026 | 5 | 105 of 720 (15%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 64 of 744 (9%) |
| September 2026 | 2 | 3 of 720 (0%) |
| October 2026 | 2 | 5 of 591 (1%) |
Incidents, newest first
Minor December 5, 2025 Hoxhunt performance issue due to Cloudflare Global Network issues 46m Hoxhunt Training, Hoxhunt Outlook add-in, Hoxhunt Google add-on, Hoxhunt Admin and 2 more
Started Dec 05, 2025, 09:06 AM UTC· resolved Dec 05, 2025, 09:52 AM UTC
- identified Dec 05, 2025, 09:06 AM UTC
There is a current issue at Cloudflare Global Network which may result in slow performance at Hoxhunt or pages not loading with a Cloudflare "Internal Server Error" page. This includes our Knowledge Base at support.hoxhunt.com Source: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
- monitoring Dec 05, 2025, 09:20 AM UTC
Cloudflare has implemented a fix. https://www.cloudflarestatus.com/incidents/l Our Knowledge Base and Support portal at support.hoxhunt.com is available again. We are monitoring the situation.
- resolved Dec 05, 2025, 09:52 AM UTC
Cloudflare has informed the issue is resolved. Cause: "A change made to how Cloudflare's Web Application Firewall parses requests caused Cloudflare's network to be unavailable for several minutes" Source and more information: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are resolving this incident.
Minor November 27, 2025 Threat indicator/markers type micro-training does not proceed 31m Hoxhunt Training
Started Nov 27, 2025, 02:14 PM UTC· resolved Nov 27, 2025, 02:45 PM UTC
- identified Nov 27, 2025, 02:14 PM UTC
We have identified an issue with the "threat indicator" (also known as "markers") type of micro-training users receive after reporting a Hoxhunt phishing simulation email. After the training loads either the browser may freeze completely or clicking the "Next" button does not make the training proceed. Our developers are looking into an immediate fix for this issue.
- resolved Nov 27, 2025, 02:45 PM UTC
This issue is now resolved. If needed users can visit game.hoxhunt.com and click on the received simulations in the Activities section to (re)do any micro-trainings. Apologies for the inconvenience.
Minor November 24, 2025 Deploying Outlook add-ins might fail via Integrated Apps page of the M365 admin center 2d 3h Hoxhunt Outlook add-in
Started Nov 24, 2025, 07:24 AM UTC· resolved Nov 26, 2025, 11:20 AM UTC
- investigating Nov 24, 2025, 07:24 AM UTC
Microsoft is having issues with add-in deployment via M365 Admin Center > Integrated Apps, potentially preventing add-ins from being centrally deployed, re-deployed and updated both via manifests as well as via AppSource. Microsoft is currently investigating the root cause, and their progress can be observed here: https://github.com/OfficeDev/office-js/issues/6321 NOTE: The deployment issue doesn't affect the functionality of currently deployed Hoxhunt add-ins. Hoxhunt Support Team
- investigating Nov 24, 2025, 09:08 AM UTC
Microsoft has been able to reproduce the issue and continues to pinpoint the root cause with their engineers. Hoxhunt Support Team
- monitoring Nov 25, 2025, 11:20 AM UTC
Microsoft's Engineering team has rolled out a fix to production a moment ago, and they are expecting it to arrive to affected tenants soon. Hoxhunt Support Team
- resolved Nov 26, 2025, 11:20 AM UTC
This incident has now been declared as resolved. Microsoft's global rollout for the fix took some time but Hoxhunt has verified in its own test environments that add-in deployment again working as expected. Hoxhunt Support Team
Minor November 13, 2025 Insights CxO report not updated 4h 18m Hoxhunt Insights & Reports
Started Nov 13, 2025, 08:58 AM UTC· resolved Nov 13, 2025, 01:17 PM UTC
- monitoring Nov 13, 2025, 08:58 AM UTC
Due to an issue with updating organization data, the CxO report on the Insights portal is currently not updated. We have implemented an immediate fix and the data should come available in the next hours. We are monitoring this issue until then.
- resolved Nov 13, 2025, 01:17 PM UTC
This issue is now resolved. Insights CxO reports are now updated. Apologies any the inconvenience caused.
Minor November 6, 2025 Manual changes to user information cannot be saved in Admin Portal 1d Hoxhunt Admin
Started Nov 06, 2025, 10:52 AM UTC· resolved Nov 07, 2025, 11:09 AM UTC
- identified Nov 06, 2025, 10:52 AM UTC
We have identified an issue which may prevent user information from being updated via Admin Portal > User Management > User details. Our developers are working on a fix to address this issue. Hoxhunt Support
- monitoring Nov 07, 2025, 08:35 AM UTC
A fix has been released and it is possible again to manually edit user information on the Admin portal. We are monitoring the situation to see if there are any residual related issues.
- resolved Nov 07, 2025, 11:09 AM UTC
This issue is now resolved. Please contact [email protected] for any related questions.
Minor October 29, 2025 The Organization-level Pause Training feature not functioning 15h 25m Hoxhunt Admin
Started Oct 29, 2025, 07:25 PM UTC· resolved Oct 30, 2025, 10:51 AM UTC
- identified Oct 29, 2025, 07:25 PM UTC
We have identified an issue with the Organization-level Pause Training feature. Currently, pausing the game at the organization level via the Admin Portal is not functioning as expected. We will release a fix for this issue as soon as possible. In the meantime, if the game needs to be paused for your organization, please request this by emailing [email protected].
- monitoring Oct 30, 2025, 08:32 AM UTC
We have released a fix to the Organization-level Pause Training feature, and you should again be able to set new pause schedules. Hoxhunt Support
- resolved Oct 30, 2025, 10:51 AM UTC
This incident has now been marked as Resolved. Hoxhunt Support
Critical October 29, 2025 Hoxhunt button is not responding 14h 8m Hoxhunt Outlook add-in
Started Oct 29, 2025, 04:41 PM UTC· resolved Oct 30, 2025, 06:49 AM UTC
- identified Oct 29, 2025, 04:41 PM UTC
We are currently investigating an issue with Hoxhunt Outlook button being unresponsive. Microsoft is having global outage, which is related to the current add-in issues. We will give an update on the matter as soon as possible. Hoxhunt Support
- identified Oct 29, 2025, 04:42 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 29, 2025, 04:42 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 29, 2025, 07:45 PM UTC
According to Microsoft, they anticipate recovery by 23:20 UTC on 29 October 2025. We will continue to monitor the situation. Read more here: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
- monitoring Oct 29, 2025, 09:47 PM UTC
We have observed reporting emails via the Hoxhunt Add-In is functional again. Please bear in mind that full recovery might take some time, and we will continue to monitor for changes. Microsoft anticipates a full resolution by 23:20 UTC on 29 October 2025.
- resolved Oct 30, 2025, 06:49 AM UTC
According to Microsoft, their services have been fully recovered from yesterday's global connectivity incident. Hoxhunt's report button in Outlook is also functioning normally. Hoxhunt Support
Major October 27, 2025 Issue with formatting of Hoxhunt Report emails of reported threats via Gmail 1d 19h Hoxhunt Google add-on, Hoxhunt Response
Started Oct 27, 2025, 12:36 PM UTC· resolved Oct 29, 2025, 08:35 AM UTC
- investigating Oct 27, 2025, 12:36 PM UTC
We are currently investigating an issue with the formatting of Hoxhunt Report emails of reported threats via Gmail. When a user reports a real threat (not a Hoxhunt simulation) via the Hoxhunt button in Gmail, a Hoxhunt Report email is created. The formatting of this email depends on the Threat Forwarding Forward settings in the Hoxhunt Admin portal. Currently it has been confirmed that when the setting "Reported email included as an attachment" is active, this setting is not honored and the reported email is instead visible in the body. We will continue to investigate the cause of the issue. When identified we will inform you.
- identified Oct 27, 2025, 01:53 PM UTC
We have identified the possible cause of this issue. A fix for this issue will be released tomorrow morning (Eastern European Time).
- identified Oct 27, 2025, 04:29 PM UTC
We are currently preparing to release a fix as soon as possible. We will be closely monitoring the situation and the propagation of the fix. We sincerely apologize for the inconvenience this incident has caused for our Google Workspace customers. Hoxhunt Support
- monitoring Oct 27, 2025, 05:02 PM UTC
We have released a fix for the issue which caused threat forward emails to miss the reported emails as attachments (when configured by customers). We are closely monitoring the situation and the propagation of the fix. We sincerely apologize for the inconvenience this incident has caused for our Google Workspace customers. - Hoxhunt Support
- resolved Oct 29, 2025, 08:35 AM UTC
The fix released on the 27th of October fixed the issue. We are Resolving this incident.
Minor October 16, 2025 Users unable to earn third star from Hoxhunt simulations 1h 15m Hoxhunt Training
Started Oct 16, 2025, 10:20 AM UTC· resolved Oct 16, 2025, 11:36 AM UTC
- investigating Oct 16, 2025, 10:20 AM UTC
Users are currently unable to receive the third star when reporting a Hoxhunt simulation. Additionally, navigating to additional training via the dashboard does not grant the third star as expected. Our team is actively investigating the root cause and working toward a resolution.
- identified Oct 16, 2025, 10:50 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 16, 2025, 11:36 AM UTC
This issue is now resolved. Users can obtain any missing stars by going to their dashboard at https://game.hoxhunt.com/ and clicking on the simulation emails with the missing third stars in the Activities section. This will open the micro-training and provide them the third star if the training is completed successfully. Apologies for the inconvenience caused!
Minor October 14, 2025 Slowness across Hoxhunt Products 7d 4h Hoxhunt Training, Hoxhunt Admin, Hoxhunt Response, Hoxhunt Insights & Reports and 1 more
Started Oct 14, 2025, 09:10 AM UTC· resolved Oct 21, 2025, 01:11 PM UTC
- investigating Oct 14, 2025, 09:10 AM UTC
We are investigating an issue where Hoxhunt products are performing slower than normal. While the platform is operational occasional time out issues are possible. Our developers are investigating the issue.
- identified Oct 15, 2025, 07:58 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 21, 2025, 01:11 PM UTC
Mitigation actions have been implemented and have helped stabilize the system. We will continue to closely monitor system performance.
Major September 25, 2025 User updating via SCIM provisioning may fail with a "Service is Unavailable" error 3h 1m Hoxhunt Admin
Started Sep 25, 2025, 06:17 AM UTC· resolved Sep 25, 2025, 09:18 AM UTC
- investigating Sep 25, 2025, 06:17 AM UTC
We are investigating an issue with the automatic user provisioning via SCIM. User updating via SCIM may fail with a "Service is Unavailable" or "503 Service Temporarily Unavailable". We are determining the cause and will post updates when identified.
- monitoring Sep 25, 2025, 08:23 AM UTC
Our developers have identified the issue and have released an immediate fix. We are monitoring the situation. Missing user changes during this incident should be retried by your SCIM provider. If not, you may need to manually restart the provisioning. In case of any questions regarding this, please contact [email protected]
- resolved Sep 25, 2025, 09:18 AM UTC
The SCIM service is now again fully operational. Please contact [email protected] if you still have issues with SCIM provisioning (after trying a full restart of the provisioning). Apologies for any inconvenience caused.
Minor September 19, 2025 Accessing Hoxhunt training packages via LMS may return 404 Not found 2d 18h Hoxhunt Training
Started Sep 19, 2025, 02:46 PM UTC· resolved Sep 22, 2025, 09:41 AM UTC
- investigating Sep 19, 2025, 02:46 PM UTC
We are currently investigating an issue where accessing Hoxhunt training packages via your Learning Management System may return 404 Not found error message from Hoxhunt side. Workaround is to access training packages via Hoxhunt directly. We will provide an update as soon as possible. Hoxhunt Support
- identified Sep 22, 2025, 07:56 AM UTC
The issue and its scope have been identified and reproduced by our developers. Problem occurs only with SCORM-enabled Hoxhunt training packages created after last Thursday morning UTC time on the 18th of September. SCORM-enabled Hoxhunt training packages published in your LMS before that time are unaffected. While our developers are preparing to release a fix, please hold off creating more training packages with SCORM enabled. You can also instruct your users to access their Hoxhunt training packages directly via Hoxhunt instead of your LMS. We will provide another update as soon as possible. Hoxhunt Support
- monitoring Sep 22, 2025, 09:28 AM UTC
A fix has been released. We will soon provide instructions on how to fix affected SCORM-enabled Hoxhunt training packages. Hoxhunt Support
- resolved Sep 22, 2025, 09:41 AM UTC
You can fix any affected SCORM-enabled Hoxhunt training packages as follows: 1. Re-export SCORM package from Hoxhunt Admin Portal > Security Awareness Training > Training Packages > [affected training package]. 2. Use the exported package to update the corresponding training in your LMS. If you have any questions or issues with the workaround, please don't hesitate to contact [email protected]. Hoxhunt Support
Major September 16, 2025 Smishing Reporting Unavailable on iOS 26 52d 2h
Started Sep 16, 2025, 08:22 AM UTC· resolved Nov 07, 2025, 11:16 AM UTC
- identified Sep 16, 2025, 08:22 AM UTC
We are currently experiencing an issue where smishing (SMS phishing) reporting is not functioning as expected for users on devices running iOS 26. This is due to a significant redesign of the iOS SMS app by Apple in iOS 26, which has unfortunately removed the option to report phishing SMS from the messaging application. Our team is actively in contact with Apple regarding this matter and working to restore full functionality for smishing reporting on iOS 26. We apologize for any inconvenience this may cause.
- resolved Nov 07, 2025, 11:16 AM UTC
We have investigated the issue where smishing (SMS phishing) reporting was not functioning on devices running iOS 26. After working closely with Apple, we’ve learned that this behavior is due to a change in iOS: Apple has removed support for third-party reporting extensions, which our Hoxhunt SMS reporting feature relies on. Apple has acknowledged this change but has not provided a timeline for restoring this functionality. Unfortunately, this means smishing reporting will remain unavailable on iOS 26 until Apple reintroduces support. We understand this may impact your security workflows and recommend continuing to report suspicious SMS messages through alternative channels provided by your organization. We will keep monitoring the situation and update you if Apple makes changes that allow us to restore this feature. Thank you for your understanding. update Jan 14, 2026: Smishing (SMS phishing) reporting on iOS 26 is now functioning again, and users can resume reporting suspicious SMS messages through the Hoxhunt app.
Major September 2, 2025 Not possible to publish XSAT Training Packages 1h 15m Hoxhunt Admin
Started Sep 02, 2025, 09:32 AM UTC· resolved Sep 02, 2025, 10:48 AM UTC
- investigating Sep 02, 2025, 09:32 AM UTC
We have identified an issue with creating XSAT Training Packages. Publishing these packages with targeting "Anyone with a link" currently results in an error: Failed to save training package! We will release an immediate fix and inform you when this comes live.
- resolved Sep 02, 2025, 10:48 AM UTC
This issue is now resolved. XSAT training packages (with targeting "Anyone with a link") can now be published again.
Critical August 29, 2025 External API (api.hoxhunt.com) access issue 1h 7m Hoxhunt API
Started Aug 29, 2025, 11:20 AM UTC· resolved Aug 29, 2025, 12:27 PM UTC
- investigating Aug 29, 2025, 11:20 AM UTC
Accessing the external API is resulting in 404 error at the moment. We are looking into the cause and an immediate fix.
- identified Aug 29, 2025, 12:05 PM UTC
We have identified the issue and are releasing an emergency fix. We will inform when the fix has come live.
- resolved Aug 29, 2025, 12:27 PM UTC
This issue is now resolved. The external API is now fully accessible again using the same connection settings.
Critical August 29, 2025 Sense platform data does not load 2h Hoxhunt Sense
Started Aug 29, 2025, 07:20 AM UTC· resolved Aug 29, 2025, 09:20 AM UTC
- identified Aug 29, 2025, 07:20 AM UTC
Due to a database issue data in the Sense platform currently does not load. We are working on an immediate fix. We will provide updates when available.
- resolved Aug 29, 2025, 09:20 AM UTC
This issue is now resolved. Data on the Sense platform is available again.
Major August 22, 2025 Login issue for users using certain IP addresses 2h 12m Hoxhunt Training, Hoxhunt Admin, Hoxhunt Response, Hoxhunt Insights & Reports
Started Aug 22, 2025, 10:04 AM UTC· resolved Aug 22, 2025, 12:16 PM UTC
- identified Aug 22, 2025, 10:04 AM UTC
Users that are making login requests to any of our platforms from certain IP addresses/ranges are currently getting the following message: Oops! It seems we are preventing you from accessing this page. We are aware of this issue and we are working on an immediate fix.
- resolved Aug 22, 2025, 12:16 PM UTC
This issue is now resolved. If any user still has issues with logging in, please contact [email protected]
Minor August 5, 2025 CxO report on Insights not updated on 04.08.2025 18h 27m Hoxhunt Insights & Reports
Started Aug 05, 2025, 05:43 PM UTC· resolved Aug 06, 2025, 12:10 PM UTC
- identified Aug 05, 2025, 05:43 PM UTC
The daily CxO report available on the Insights portal at insights.hoxhunt.com has not been updated due to an issue at Hoxhunt's side. Currently the following message appears when navigating to the CxO report: A report has not been created for 04.08.2025 for the time period The "Report End Date" can be set to 03.08.2025 to get the latest available report. We expect the newest data to be available again tomorrow (05.08.2025).
- resolved Aug 06, 2025, 12:10 PM UTC
This is now resolved. CxO reports from 04.08. and 05.08. are now available at https://insights.hoxhunt.com/cxo as normal.
Major June 27, 2025 Issue with reporting Hoxhunt simulation emails in Outlook for iOS and Android app 2d 18h Hoxhunt Outlook add-in
Started Jun 27, 2025, 11:51 AM UTC· resolved Jun 30, 2025, 06:35 AM UTC
- investigating Jun 27, 2025, 11:51 AM UTC
We have identified an issue affecting the Outlook app on both iOS and Android when reporting simulation emails. On iOS, the app may unexpectedly crash during the reporting process. On Android, reporting functions, but the expected follow-up pop-up does not appear. Please note that reporting non-simulation emails works as expected. We are actively working on a fix and will provide updates as soon as possible.
- investigating Jun 27, 2025, 12:08 PM UTC
We are continuing to investigate this issue.
- resolved Jun 30, 2025, 06:35 AM UTC
This issue is now resolved. Reporting Hoxhunt simulation emails from both Android and iOS is functioning normally again.