Hoxhunt incident
Benchmarks page on Admin portal does not load for some organizations
Hoxhunt experienced a notice incident on May 6, 2026 affecting Hoxhunt Training and Hoxhunt Admin, lasting 20h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 06, 2026, 01:02 PM UTC
We have identified an issue with the Inactive tab of the Benchmarks page on the Admin portal (https://admin.hoxhunt.com//phishing-training/benchmarks). Our developers are looking into a fix. Actual benchmark email deliveries and reports are not affected.
- identified May 06, 2026, 01:14 PM UTC
We have identified the issue also affects the Active tab of the Benchmarks page for a smaller subset of organizations/cusotmers Error message that appears on Active and/or Inactive tabs: Error: Could not fetch benchmarks Our developers are looking into a fix for the issue. Benchmark email delivery and Reports on Insights (https://insights.hoxhunt.com/benchmark) are not affected.
- identified May 06, 2026, 01:45 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 07, 2026, 09:14 AM UTC
This incident has been resolved. Root cause: A code change released yesterday caused certain benchmark simulations to fail loading in the admin portal. The issue was resolved in a follow-up release today. Apologies for the inconvenience caused.
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