Hoxhunt incident
Benchmarks page on Admin portal does not load for some organizations
Resolved after 20 hours 11 minutes, affecting Hoxhunt Training and Hoxhunt Admin, on May 6, 2026.
This incident has been resolved. Root cause: A code change released yesterday caused certain benchmark simulations to fail loading in the admin portal. The issue was resolved in a follow-up release today. Apologies for the inconvenience caused.
Affected components
Update timeline
- identified May 06, 2026, 01:02 PM UTC
We have identified an issue with the Inactive tab of the Benchmarks page on the Admin portal (https://admin.hoxhunt.com//phishing-training/benchmarks). Our developers are looking into a fix. Actual benchmark email deliveries and reports are not affected.
- identified May 06, 2026, 01:14 PM UTC
We have identified the issue also affects the Active tab of the Benchmarks page for a smaller subset of organizations/cusotmers Error message that appears on Active and/or Inactive tabs: Error: Could not fetch benchmarks Our developers are looking into a fix for the issue. Benchmark email delivery and Reports on Insights (https://insights.hoxhunt.com/benchmark) are not affected.
- identified May 06, 2026, 01:45 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 07, 2026, 09:14 AM UTC
This incident has been resolved. Root cause: A code change released yesterday caused certain benchmark simulations to fail loading in the admin portal. The issue was resolved in a follow-up release today. Apologies for the inconvenience caused.
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