Accessing Hoxhunt training packages via LMS may return 404 Not found

Update timeline

1. investigating Sep 19, 2025, 02:46 PM UTC

   We are currently investigating an issue where accessing Hoxhunt training packages via your Learning Management System may return 404 Not found error message from Hoxhunt side. Workaround is to access training packages via Hoxhunt directly. We will provide an update as soon as possible. Hoxhunt Support

2. identified Sep 22, 2025, 07:56 AM UTC

   The issue and its scope have been identified and reproduced by our developers. Problem occurs only with SCORM-enabled Hoxhunt training packages created after last Thursday morning UTC time on the 18th of September. SCORM-enabled Hoxhunt training packages published in your LMS before that time are unaffected. While our developers are preparing to release a fix, please hold off creating more training packages with SCORM enabled. You can also instruct your users to access their Hoxhunt training packages directly via Hoxhunt instead of your LMS. We will provide another update as soon as possible. Hoxhunt Support

3. monitoring Sep 22, 2025, 09:28 AM UTC

   A fix has been released. We will soon provide instructions on how to fix affected SCORM-enabled Hoxhunt training packages. Hoxhunt Support

4. resolved Sep 22, 2025, 09:41 AM UTC

   You can fix any affected SCORM-enabled Hoxhunt training packages as follows: 1. Re-export SCORM package from Hoxhunt Admin Portal > Security Awareness Training > Training Packages > [affected training package]. 2. Use the exported package to update the corresponding training in your LMS. If you have any questions or issues with the workaround, please don't hesitate to contact [email protected]. Hoxhunt Support