Hoxhunt incident

User updating via SCIM provisioning may fail with a "Service is Unavailable" error

Major Resolved View vendor source →

Hoxhunt experienced a major incident on September 25, 2025 affecting Hoxhunt Admin, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 06:17 AM UTC
Resolved
Sep 25, 2025, 09:18 AM UTC
Duration
3h 1m
Detected by Pingoru
Sep 25, 2025, 06:17 AM UTC

Affected components

Hoxhunt Admin

Update timeline

  1. investigating Sep 25, 2025, 06:17 AM UTC

    We are investigating an issue with the automatic user provisioning via SCIM. User updating via SCIM may fail with a "Service is Unavailable" or "503 Service Temporarily Unavailable". We are determining the cause and will post updates when identified.

  2. monitoring Sep 25, 2025, 08:23 AM UTC

    Our developers have identified the issue and have released an immediate fix. We are monitoring the situation. Missing user changes during this incident should be retried by your SCIM provider. If not, you may need to manually restart the provisioning. In case of any questions regarding this, please contact [email protected]

  3. resolved Sep 25, 2025, 09:18 AM UTC

    The SCIM service is now again fully operational. Please contact [email protected] if you still have issues with SCIM provisioning (after trying a full restart of the provisioning). Apologies for any inconvenience caused.