Hoxhunt Outage History

Started Oct 21, 2026, 08:04 AM UTC· resolved Oct 21, 2026, 12:10 PM UTC

1. identified Oct 21, 2026, 08:04 AM UTC

   Some customers are currently seeing a sudden drop in their Hoxhunt Security Score and related training metrics on the admin dashboard. This is caused by an incomplete data refresh in our reporting pipeline, not by any change in your users’ behaviour or training results. No data has been lost, and the underlying training and reporting activity is intact. We have identified the cause and are re-running the affected reporting jobs. We expect the scores to be corrected this afternoon (EET). Scores shown for October will be restored to their correct values once the re-run completes; no action is needed on your side. We will update this page when the fix is confirmed.

2. resolved Oct 21, 2026, 12:10 PM UTC

   The reporting jobs have completed and Human Risk Score values on the admin dashboard are now correct, including the values for October. We apologize for the confusion this caused and have added safeguards to our pipeline to prevent a recurrence.

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Started Oct 16, 2026, 08:11 AM UTC· resolved Oct 16, 2026, 08:49 AM UTC

1. identified Oct 16, 2026, 08:11 AM UTC

   We are investigating an issue affecting manual Search & Destroy actions in Incident Orchestration (response.hoxhunt.com), including creating new searches, deleting, and reverting emails. Automatic Search & Destroy actions are not affected. A fix has been developed and we are working to deploy it as quickly as possible. We will post another update once it is released.

2. resolved Oct 16, 2026, 08:49 AM UTC

   This incident has now been resolved. All manual Search & Destroy actions, including searching, deleting and reverting, can now be performed again. Apologies for any inconvenience caused.

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Started Sep 24, 2026, 06:21 AM UTC· resolved Sep 24, 2026, 07:27 AM UTC

1. identified Sep 24, 2026, 06:21 AM UTC

   Since 22 September 19:09 CEST, messages sent through the Hoxhunt Microsoft Teams app are not being delivered. This affects training notifications and reminders, course reminders (including manager reminders), Trending Campaign alerts, and other messages Hoxhunt sends to users via Teams. Email delivery, Slack notifications, the Hoxhunt add-in for Outlook and Gmail, the admin portal and all reporting are not affected. We have identified the cause as an expired credential used by the Hoxhunt Teams app and are replacing it now. No action is needed from your side. We will update this page once delivery is restored.

2. identified Sep 24, 2026, 06:22 AM UTC

   We are continuing to work on a fix for this issue.

3. resolved Sep 24, 2026, 07:27 AM UTC

   This incident is resolved. The expired credential used by the Hoxhunt Microsoft Teams app was replaced and Teams message delivery was restored at 09:20 CEST on 24 September. Between 22 September 19:09 CEST and 24 September 09:20 CEST, messages sent through the Hoxhunt Teams app were not delivered. This affected training notifications and reminders, course reminders (including manager reminders), Trending Campaign alerts and other messages Hoxhunt sends to users via Teams. Email, Slack, the Outlook and Gmail add-ins, the admin portal and reporting were not affected at any point. Notifications that could not be delivered during this period are not re-sent. Scheduled reminders have resumed on their normal schedule. We are adding expiry monitoring for this credential so that it is renewed well before it lapses. We apologise for the disruption.

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Started Sep 08, 2026, 02:37 PM UTC· resolved Sep 08, 2026, 04:25 PM UTC

1. investigating Sep 08, 2026, 02:37 PM UTC

   We are currently investigating an issue causing delays in processing reported threats submitted by users. Reports are being received but not yet fully updated/enriched. We'll post updates as we learn more.

2. monitoring Sep 08, 2026, 03:57 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 08, 2026, 04:25 PM UTC

   This incident has been resolved. Reported threats are being processed normally again.

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Started Aug 21, 2026, 03:34 PM UTC· resolved Aug 24, 2026, 07:13 AM UTC

1. identified Aug 21, 2026, 03:34 PM UTC

   Hoxhunt is currently facing email delivery issues which our technical teams are working to fix. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the user's context. Affected flows: -Incident escalation emails (delivery will be re-tried automatically but some delay might occur) -Automated technical testing emails (not re-tried) -Verification code emails for signing in (not re-tried) -Email verification emails (not re-tried) -Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin)

2. monitoring Aug 22, 2026, 03:05 PM UTC

   Email delivery has stabilized and affected emails, including simulations, incident escalation emails, automated technical testing emails, verification code emails, email verification emails, and welcome emails are now being delivered as usual. We are continuing to monitor closely to confirm the issue is fully resolved.

3. resolved Aug 24, 2026, 07:13 AM UTC

   Email delivery has returned to normal and we are not seeing any further issues. Thank you for your patience.

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Started Jun 24, 2026, 07:13 AM UTC· resolved Jun 24, 2026, 11:08 AM UTC

1. investigating Jun 24, 2026, 07:13 AM UTC

   We are currently investigating a delay in Automation processing in the Sense product, caused by a congestion in background task processing. Please note that this issue only affects the Sense product and no other products are impacted. Our team is actively working to resolve the issue.

2. identified Jun 24, 2026, 09:42 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Jun 24, 2026, 11:08 AM UTC

   Background task processing has been fully restored and the Hoxhunt Sense product is back to normal operation. The issue was caused by a database connectivity problem that resulted in task processing workers becoming saturated. We applied an emergency fix and cleared the backlog of pending tasks. We apologise for any disruption this may have caused.

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Started Jun 22, 2026, 05:32 AM UTC· resolved Jun 26, 2026, 12:21 PM UTC

1. monitoring Jun 22, 2026, 05:32 AM UTC

   We are aware of an issue affecting the Hoxhunt add-in on Outlook for Android version 5.2623.0. Users on this version will be unable to use the add-in, as it fails to load due to a Microsoft Office.js initialisation error. This appears to affect all Office add-ins on this version, not just Hoxhunt. Impact: Users running Outlook for Android version 5.2623.0 cannot report phishing simulations or emails via the Hoxhunt add-in. Root cause: This is caused by a regression in Microsoft's Outlook for Android release 5.2623.0. The issue has been reported to Microsoft and is being tracked on the Office.js GitHub issue tracker. Workaround: If possible, downgrade to Outlook for Android version 5.2617.1 or earlier, where the add-in works as expected. We are monitoring the situation and will update this page when Microsoft releases a fix.

2. monitoring Jun 23, 2026, 06:59 AM UTC

   Microsoft has confirmed a fix for this issue. The fix is included in Outlook for Android version 5.2624.0, which is currently rolling out and is expected to reach full availability by Friday, 27 June 2026. Recommended action: Update Outlook for Android to version 5.2624.0 once it becomes available on your device. In the meantime, users still on version 5.2623.0 can downgrade to version 5.2617.1 or earlier as a workaround. We will update this page once version 5.2624.0 has reached full rollout and the issue is confirmed resolved.

3. monitoring Jun 26, 2026, 05:43 AM UTC

   Microsoft has released Outlook for Android version 5.2624.1, which contains the fix for the bug that caused all Office add-ins to stop loading. The update is currently rolling out and may not yet be available on all devices. Full availability is expected by end of day today, Friday 27 June 2026. Please note: After updating, add-ins may not appear immediately in Outlook. If the Hoxhunt add-in is not visible straight away, please wait a few minutes and restart Outlook before contacting support. Recommended action: Check for updates to Outlook for Android via the Google Play Store. If version 5.2624.1 is available on your device, please update at your earliest convenience. We will post a final update once the rollout is complete and the issue is confirmed resolved for all users.

4. resolved Jun 26, 2026, 12:21 PM UTC

   This incident is now resolved. Multiple of our customers and users have confirmed that updating to Outlook for Android version 5.2624.1 restores full functionality of the Hoxhunt add-in. Please note: After updating, add-ins may not appear immediately in Outlook. If the Hoxhunt add-in is not visible straight away, please wait a few minutes and restart Outlook. Recommended action: If you have not yet updated, please install Outlook for Android version 5.2624.1 or later via the Google Play Store. We thank you for your patience during this incident. If you continue to experience issues after updating, please contact your IT or security team.

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Started Jun 09, 2026, 08:13 AM UTC· resolved Jun 09, 2026, 09:43 AM UTC

1. identified Jun 09, 2026, 08:13 AM UTC

   We have identified an issue that causes all link-based training packages (XSAT) to not be accessible even if the package is published correctly. When trying to access a link-based training package, the following message is shown: Training not available! The training is either not yet available or has already expired. Our developers are working on an immediate fix for this issue.

2. resolved Jun 09, 2026, 09:43 AM UTC

   This incident has been resolved.

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Started Jun 08, 2026, 10:17 AM UTC· resolved Jun 08, 2026, 10:26 AM UTC

1. investigating Jun 08, 2026, 10:17 AM UTC

   We have identified an issue with user pages on User Management. While the user lists are still viewable, whenever you try to open an individual user's page, the following error is shown: Response not successful: Received status code 400 We are investigating the issue and we will provide updates as soon as we have them.

2. resolved Jun 08, 2026, 10:26 AM UTC

   As an addition to the user pages, the Agents page under Automations was also affected This issue is now resolved and both user pages under User Management and Agents page under Automations now load.

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Started May 20, 2026, 10:09 AM UTC· resolved May 21, 2026, 09:17 AM UTC

1. identified May 20, 2026, 10:09 AM UTC

   Some users may be experiencing a "Something went wrong" or "servers busy" error message when attempting to report an email and view Instant Feedback. We have identified the root cause and our developers are working on a fix. We will provide an update once it has been deployed. We apologize for the inconvenience.

2. resolved May 21, 2026, 09:17 AM UTC

   This incident has been resolved. The issue causing some users to experience a "Something went wrong" or "servers busy" error message when attempting to report an email and view Instant Feedback has been fixed and deployed. We apologize for the inconvenience this may have caused. All affected components are now operating normally. Thank you for your patience.

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Started May 08, 2026, 07:41 AM UTC· resolved May 08, 2026, 09:51 AM UTC

1. investigating May 08, 2026, 07:41 AM UTC

   Docs for Hoxhunt External GQL API are currently not accessible directly via https://app.hoxhunt.com/docs/graphql-external/ . We are currently investigating the root cause and are working on a fix. As a workaround, the API docs can still be accessed via GraphQL clients like Altair, Insomnia and Postman. Hoxhunt Support

2. resolved May 08, 2026, 09:51 AM UTC

   Hoxhunt External GraphQL API docs are again available via https://app.hoxhunt.com/docs/graphql-external/ . Hoxhunt Support

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Started May 06, 2026, 01:02 PM UTC· resolved May 07, 2026, 09:14 AM UTC

1. identified May 06, 2026, 01:02 PM UTC

   We have identified an issue with the Inactive tab of the Benchmarks page on the Admin portal (https://admin.hoxhunt.com//phishing-training/benchmarks). Our developers are looking into a fix. Actual benchmark email deliveries and reports are not affected.

2. identified May 06, 2026, 01:14 PM UTC

   We have identified the issue also affects the Active tab of the Benchmarks page for a smaller subset of organizations/cusotmers Error message that appears on Active and/or Inactive tabs: Error: Could not fetch benchmarks Our developers are looking into a fix for the issue. Benchmark email delivery and Reports on Insights (https://insights.hoxhunt.com/benchmark) are not affected.

3. identified May 06, 2026, 01:45 PM UTC

   We are continuing to work on a fix for this issue.

4. resolved May 07, 2026, 09:14 AM UTC

   This incident has been resolved. Root cause: A code change released yesterday caused certain benchmark simulations to fail loading in the admin portal. The issue was resolved in a follow-up release today. Apologies for the inconvenience caused.

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Started May 04, 2026, 10:15 AM UTC· resolved May 05, 2026, 06:55 AM UTC

1. identified May 04, 2026, 10:15 AM UTC

   We are currently experiencing delays in data availability for CxO Report in Insights. When trying to filter the CxO Report based on previous day, the following error may appear: "A report has not been created for 03.05.206 for the time period" Our Data Engineering team is currently re-processing the data, and they expect fresh CxO Report data to be available in a few hours. Hoxhunt Support

2. identified May 04, 2026, 11:04 AM UTC

   We have expanded the affected scope of the issue to include all report types in Insights, Cloud Export datasets and Hoxhunt Reports (Early Access). Our Data Engineering team are still re-processing the data to have up-to-date data available to all Hoxhunt customers. Hoxhunt Support

3. monitoring May 04, 2026, 01:06 PM UTC

   The missing data has been re-processed. We are expecting it to take about 4 hours for all reporting to be up to date. Hoxhunt Support

4. monitoring May 04, 2026, 03:18 PM UTC

   Cloud Export datasets and CxO Reports in Insights are again up to date. Rest of reports in Insights as well as Hoxhunt Reports (Early Access) are still being updated. Hoxhunt Support

5. resolved May 05, 2026, 06:55 AM UTC

   All reports in Insights as well as Hoxhunt Reports (Early Access) have been updated with fresh data as well. This incident is now marked as Resolved. Hoxhunt Support

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Started May 04, 2026, 07:34 AM UTC· resolved May 04, 2026, 07:49 AM UTC

1. investigating May 04, 2026, 07:34 AM UTC

   We are currently investigating an issue with our Response portal no loading. This includes the following components: - Threat Feed - Incident Orchestration - Feedback Rules We will provide updates on this issue as soon as we have them.

2. identified May 04, 2026, 07:41 AM UTC

   We have identified a possible cause and are looking for an immediate fix for the issue. We will provide more updates when available.

3. resolved May 04, 2026, 07:49 AM UTC

   This issue is now resolved. Response portal and all subpages of response.hoxhunt.com are now loading again. Root cause: An infrastructure configuration change did not apply as expected, causing the application to fail to load. Apologies for the inconvenience caused by this incident. Contact Support at [email protected] in case of any questions.

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Started Apr 10, 2026, 12:26 PM UTC· resolved Apr 10, 2026, 02:18 PM UTC

1. identified Apr 10, 2026, 12:26 PM UTC

   We are currently working to fix an issue related to Instant Feedback. When users report a suspicious email, Instant Feedback won't load. Instead, users see a "Page Not Found" error page. Hoxhunt Support

2. monitoring Apr 10, 2026, 02:06 PM UTC

   We have implemented a fix and verified that Instant Feedback is again operational. The issue was purely visual - users did not have access to see the Instant Feedback information although the data was processed correctly. Users can review any Instant Feedback information they might have missed via Hoxhunt Dashboard > Reported Threats. We apologize for the inconvenience the incident may have caused. Hoxhunt Support

3. resolved Apr 10, 2026, 02:18 PM UTC

   This incident has been resolved.

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Started Apr 08, 2026, 09:41 AM UTC· resolved Apr 08, 2026, 02:04 PM UTC

1. investigating Apr 08, 2026, 09:41 AM UTC

   We are currently investigating an issue where some Security Awareness Training content may not be fully visible for organizations. This can affect the availability of modules within training libraries, including standard packages and micro-trainings. Our team is actively investigating the issue and will provide updates as more information becomes available.

2. identified Apr 08, 2026, 10:34 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Apr 08, 2026, 02:04 PM UTC

   An issue affecting Hoxhunt‑owned quiz modules has been resolved. The issue caused these modules to not be visible to administrators or assignable to new training packages. It also impacted Hoxhunt‑owned quiz completions within simulation micro‑trainings. Organizations’ custom training content was not affected.

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Started Mar 27, 2026, 11:24 AM UTC· resolved Mar 27, 2026, 12:14 PM UTC

1. identified Mar 27, 2026, 11:24 AM UTC

   We have identified an issue where users may be unable to access XSAT training packages that contain custom training content. Our developers have identified the root cause, and they are working to release a fix as soon as possible. Hoxhunt Support

2. resolved Mar 27, 2026, 12:14 PM UTC

   This incident has been resolved. XSAT training can again be accessed normally. Hoxhunt Support

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Started Feb 20, 2026, 08:58 AM UTC· resolved Feb 20, 2026, 10:22 AM UTC

1. identified Feb 20, 2026, 08:58 AM UTC

   We have identified an issue which may prevent users from completing Security Awareness Training packages assigned to them when they access the training via link in an announcement or reminder email. Our developers have identified the root cause and are working on a fix. Hoxhunt Support

2. monitoring Feb 20, 2026, 10:01 AM UTC

   We have released a fix and we keep monitoring the situation. In more detail - the affected users could not answer any quiz in their training package when accessing the package via link. Now after the fix has been released, they can re-visit the training package and continue where they left off - via link or directly via their Hoxhunt Dashboard. Hoxhunt Support

3. resolved Feb 20, 2026, 10:22 AM UTC

   This incident has been resolved.

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Started Feb 02, 2026, 08:25 AM UTC· resolved Feb 03, 2026, 08:18 AM UTC

1. monitoring Feb 02, 2026, 08:25 AM UTC

   We are currently experiencing delays in data availability for both the Insights platform and Cloud Export. The issue occurred over the weekend (31.1–1.2), and as a result: - No Cloud Export data has been sent since 30.1.2025. - Insights CxO reports were last updated on 30.1.2025. Our Data Engineering team is currently reprocessing the data. Once these jobs finish, all data flows will return to normal. Please note that Insights CxO reports will take the longest to recover and will remain out of date for today.

2. resolved Feb 03, 2026, 08:18 AM UTC

   This incident has been resolved.

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Started Jan 23, 2026, 07:52 AM UTC· resolved Jan 23, 2026, 03:28 PM UTC

1. investigating Jan 23, 2026, 07:52 AM UTC

   During a routine data processing run, we identified an issue where some data records were duplicated. This duplication may affect the accuracy of certain data-dependent services, including: Cloud Exports Insights platform data (on insights.hoxhunt.com) We have taken steps to prevent further data corruption in future processing runs and are now actively working to assess and correct any impacted historical data. We are thoroughly investigating the root cause to prevent recurrence and are verifying the integrity of all related systems.

2. identified Jan 23, 2026, 01:41 PM UTC

   We have identified the impact of this issue and our data and developer teams are working on fixing any data discrepancies on the Insights portal. For those customers that have received a data file via our Cloud Export feature today/last night: We are sending a new data file with the suffix _fixed to the file. Please use this newly delivered file for your data analysis needs. Please contact [email protected] if you have any questions regarding this.

3. resolved Jan 23, 2026, 03:28 PM UTC

   We are resolving this incident. The data on Insights portal is fixed and we have provided fixed data via Cloud Export to those customers that were affected by this incident. Apologies for the inconvenience caused.

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Started Jan 13, 2026, 10:43 AM UTC· resolved Jan 13, 2026, 01:38 PM UTC

1. identified Jan 13, 2026, 10:43 AM UTC

   We are currently experiencing slowness in background processing tasks. This affects email, Teams, Slack, and Magic link delivery, which are slower than normal. Our team has identified a likely cause and is actively working on a fix. We will provide updates as progress is made.

2. monitoring Jan 13, 2026, 12:03 PM UTC

   We now have implemented a fix and the background processing is catching up. We expect the situation to normalize within approximately 1 hour. We will continue to monitor and provide updates as needed.

3. resolved Jan 13, 2026, 01:38 PM UTC

   This incident has been resolved.

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Started Jan 12, 2026, 02:00 PM UTC· resolved Jan 13, 2026, 10:31 AM UTC

1. monitoring Jan 12, 2026, 02:00 PM UTC

   We previously identified and resolved an issue affecting a few individual training packages published in 2023 and 2024 (https://status.hoxhunt.com/incidents/kxk0fm3crg1c). We will continue investigating and closely monitor the situation, as we have now received additional reports.

2. resolved Jan 13, 2026, 10:31 AM UTC

   This incident has been resolved.

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Started Jan 02, 2026, 12:15 PM UTC· resolved Jan 05, 2026, 11:45 AM UTC

1. identified Jan 02, 2026, 12:15 PM UTC

   We have identified an issue where some background tasks are not being processed correctly. This is impacting multiple components, including incident orchestration and data exports. Our team is investigating and working to resolve the issue. We will provide updates as more information becomes available.

2. identified Jan 02, 2026, 01:21 PM UTC

   Situation has somewhat improved but background tasks are still heavily congested. Our team continues to remedy and resolve the issue with highest priority. Hoxhunt Support

3. monitoring Jan 02, 2026, 06:28 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jan 05, 2026, 11:45 AM UTC

   This incident has been resolved. All background tasks are running normally. We apologize for the inconvenience caused by this incident.

5. postmortem Jan 05, 2026, 12:19 PM UTC

   **Incident window \(UTC\):** **Jan 1, 2026 02:30 – Jan 2, 2026 16:30** ### Summary Between January 1st and January 2nd, we experienced a disruption in our background processing system. During this period, background jobs were not completing as expected, which resulted in delayed execution of several automated features across the platform. ### Customer Impact During the incident window, background tasks were queued but not processed. This caused **delays** \(not data loss\) in the following areas: * Training and SAT reminders * Training and benchmark delivery * Training leaderboards * Training simulation delivery * Training automation runs * Respond threat feedback reporting * Respond threat evaluation * Respond incident escalation processing User access to the platform itself was unaffected, but the above features experienced degraded availability due to delayed background processing. ### Root Cause A large batch of scheduled background tasks triggered a performance issue in our task allocation logic. Under this unusually large workload, the system was unable to distribute tasks within required time limits. ### Resolution On January 2nd at 16:30 UTC, we restored normal background task processing by resolving the backlog that had accumulated. ### Preventive Actions We are actively working on improvements to prevent similar incidents in the future, including: * Improving background task handling to better support large task bursts * Introducing pacing and safeguards for large task submissions * Strengthening monitoring to detect queue degradation earlier

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Started Dec 22, 2025, 12:59 PM UTC· resolved Dec 22, 2025, 01:37 PM UTC

1. investigating Dec 22, 2025, 12:59 PM UTC

   We have identified an issue with a small number of videos in our Security Awareness Training modules not loading. Including, but not limited to the following topics: - Creating strong passwords - Smishing (SMS + phishing) - Audio deepfakes - Multi-factor Authentication Additionally part of our modules are also missing images. Our developers are determining the cause and they will implement a fix as soon as possible.

2. investigating Dec 22, 2025, 01:05 PM UTC

   We are continuing to investigate this issue.

3. resolved Dec 22, 2025, 01:37 PM UTC

   This issue is now resolved and all missing images and videos are now restored. Apologies for the inconvenience caused.

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Started Dec 11, 2025, 10:16 AM UTC· resolved Dec 11, 2025, 01:01 PM UTC

1. identified Dec 11, 2025, 10:16 AM UTC

   We have identified an issue with our SAT training packages which for part of our customers / users may result in: - Training packages not opening for users (a 404 error is shown) - Training package reminder emails not being sent We are investigating the full scope of this issue and are working on an immediate fix.

2. monitoring Dec 11, 2025, 11:25 AM UTC

   This issue is now resolved. Users that had issues with accessing training packages should now be able to access them. We are still monitoring the training package reminder emails and we will provide an update on this soon.

3. resolved Dec 11, 2025, 01:01 PM UTC

   We are resolving this incident. After investigation it was revealed the number of training package reminder emails that were not sent due to this incident was minimal. Those users that are suppose to still receive reminder emails will be receiving them next week. Apologies for the inconvenience.

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