HireVue incident
T2O AU/EU Cross-Region Candidate Connection Error when Recording
Resolved after 53 minutes, affecting Interviews - On Demand and Interviews - On Demand, on September 14, 2025.
This incident has been resolved. A fix has been successfully implemented, and we have confirmed that the connection issues are no longer occurring. We apologize for the inconvenience.
Affected components
Update timeline
- investigating Sep 14, 2025, 09:20 PM UTC
We are aware of a connection error affecting OnDemand interviews for some candidates between the AU and EU regions. Our team is actively investigating the issue.
- identified Sep 14, 2025, 09:43 PM UTC
The issue has been identified and a fix is now being implemented. We've determined the problem was caused by a recent system rollback. Our team is actively working to resolve this and we apologize for any inconvenience.
- monitoring Sep 14, 2025, 09:55 PM UTC
A fix has been implemented, and we're monitoring the results. We apologize for the inconvenience.
- resolved Sep 14, 2025, 10:13 PM UTC
This incident has been resolved. A fix has been successfully implemented, and we have confirmed that the connection issues are no longer occurring. We apologize for the inconvenience.
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