Resolved after 3 hours 19 minutes, affecting Single Sign-On (SSO) and Single Sign-On (SSO) and 1 more, on April 10, 2025.
The fix has been implemented and we are monitoring performance to confirm complete resolution of this issue.
Affected components
Update timeline
- investigating Apr 10, 2025, 12:17 PM UTC
Users attempting to log in via SSO are seeing a SAML assertion failure message.
- identified Apr 10, 2025, 12:31 PM UTC
We have identified the cause of the issue and are working on resolution now.
- identified Apr 10, 2025, 12:45 PM UTC
We have confirmed that direct SSO access is still functional, but users requiring a mechanism that manages and directs authentication to the appropriate app (.com, .au, .eu) are experiencing the SAML error.
- identified Apr 10, 2025, 01:27 PM UTC
We are continuing to work toward resolution.
- identified Apr 10, 2025, 02:29 PM UTC
The fix has been implemented and we are monitoring performance to confirm complete resolution of this issue.
- resolved Apr 10, 2025, 03:37 PM UTC
The implemented fix has proven successful. This issue is now resolved.
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