Unexpected Errors in T2O EU

Update timeline

1. investigating Sep 05, 2025, 03:39 PM UTC

   We are currently investigating a slowdown and errors when accessing the Hirevue T2O application in our EU environment. We are actively working on resolving this disruption. We apologize for any inconvenience and thank you for your understanding!

2. identified Sep 05, 2025, 05:49 PM UTC

   We have identified one of the primary issues and are working on a solution. We are gathering and deploying additional resources to resolve the issue in the short term.

3. identified Sep 05, 2025, 05:51 PM UTC

   We are taking the T2O EU environment down briefly for database maintenance to add additional capacity.

4. identified Sep 05, 2025, 06:44 PM UTC

   We have completed maintenance and the T2O EU environment is back up but still experiencing slowdowns. We are working on deploying the additional resources.

5. monitoring Sep 05, 2025, 06:52 PM UTC

   With the completion of the maintenance we are seeing significant improvement in load times in the EU environment. Performance seems to be returning to normal and the slow downs & errors have been mitigated. We will continue to monitor for any additional concerns with the changes made and again we apologies for any inconvenience.

6. resolved Sep 05, 2025, 07:44 PM UTC

   After continuous monitoring we have seen performance in our EU environment stabilize and are marking this incident as resolved.