Hightouch incident
Slow Application Loading and Intermittent UI Errors
Hightouch experienced a minor incident on September 21, 2026 affecting Reverse ETL and Customer Studio and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 08:48 PM UTC
We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.
- investigating Sep 21, 2026, 09:25 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 21, 2026, 09:42 PM UTC
The Hightouch application is now stable. We are continuing to monitor and we will provide updates as the situation evolves.
- resolved Sep 21, 2026, 10:14 PM UTC
This incident has been resolved. Between 20:30 and 20:45 UTC and again between 21:04 and 21:19 UTC, the Hightouch application experienced slow loading and intermittent errors in the UI. There was no impact to event delivery or syncs.