Hevo Outage History
Hevo is up right nowPingoru has recorded 50 incidents for Hevo: 26 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 10 of 720 (1%) |
| May 2026 | 2 | 137 of 744 (18%) |
| June 2026 | 3 | 18 of 720 (3%) |
| July 2026 | 3 | 26 of 744 (4%) |
| August 2026 | 1 | 10 of 744 (1%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 526 (0%) |
Incidents, newest first
Major September 21, 2026 Edge Pipeline Ingestion Delay- Due to AWS Outage 31m Data Pipelines
Started Sep 21, 2026, 11:59 PM UTC· resolved Sep 22, 2026, 12:31 AM UTC
- investigating Sep 21, 2026, 11:59 PM UTC
Due to an AWS outage that started on Sep 21 at 3:50 PM PDT, some Edge pipelines have been affected, resulting in delayed ingestion. You can refer to the AWS Health status page for the latest updates: https://health.aws.amazon.com/health/status We’re closely monitoring the situation and will keep you posted on the further updates.
- identified Sep 22, 2026, 12:08 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 22, 2026, 12:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2026, 12:31 AM UTC
This incident has been resolved.
Minor August 2, 2026 Degraded performance in US cluster 10h 24m Data Pipelines
Started Aug 02, 2026, 04:20 PM UTC· resolved Aug 03, 2026, 02:45 AM UTC
- identified Aug 02, 2026, 05:10 PM UTC
The issue has been identified and we are working on a fix. Incident start time: 4:00 PM UTC
- monitoring Aug 02, 2026, 05:16 PM UTC
A fix has been implemented, and we are monitoring the results. We identified an issue impacting data pipelines and models in the US region. As services recover, we expect data pipelines to experience up to 1 hour of processing lag. We will continue to monitor the recovery and provide further updates as needed.
- resolved Aug 03, 2026, 02:45 AM UTC
This incident has been resolved.
Major July 30, 2026 Google Ads Pipeline Failures Affecting Ad Group and Campaign Objects 22h 43m Sources, Sources, Sources, Sources and 8 more
Started Jul 30, 2026, 06:37 AM UTC· resolved Jul 31, 2026, 05:21 AM UTC
- identified Jul 30, 2026, 06:37 AM UTC
We are currently seeing failures in the Google Ads connector affecting the Ad Group and Campaign objects following the recent upgrade from version 21 to version 24. Our Engineering team has identified the root cause and is actively working on implementing a fix.
- monitoring Jul 31, 2026, 12:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2026, 05:21 AM UTC
This incident has been resolved.
Notice July 19, 2026 Meta Ads API Degraded Performance 16m Sources, Sources, Sources, Sources and 10 more
Started Jul 19, 2026, 09:43 AM UTC· resolved Jul 19, 2026, 10:00 AM UTC
- monitoring Jul 19, 2026, 09:43 AM UTC
We observed degraded performance affecting the Meta Ads API from 08:42 - 09:30 UTC, which may have resulted in delayed data ingestion for Facebook Ads pipelines. The issue appears to be resolved, and services have returned to normal. We are continuing to monitor the situation closely.
- resolved Jul 19, 2026, 10:00 AM UTC
This incident has been resolved.
Minor July 16, 2026 UI Services Down due to AWS outage 3h 13m UI Console, UI Console, UI Console, UI Console and 2 more
Started Jul 16, 2026, 08:38 AM UTC· resolved Jul 16, 2026, 11:51 AM UTC
- investigating Jul 16, 2026, 08:38 AM UTC
Current logs show that none of the backend processes are impacted. We are currently investigating the issue with UI.
- identified Jul 16, 2026, 09:13 AM UTC
AWS is investigating the issue with Amazon CloudFront. For further details, please refer to the AWS STATUS PAGE: https://health.aws.amazon.com/health/status
- monitoring Jul 16, 2026, 11:19 AM UTC
We are now observing healthy responses for requests routed through CloudFront, and the UI should be accessible across regions. The team is still monitoring this. Latest update from AWS (11:16 AM UTC): https://health.aws.amazon.com/health/status
- resolved Jul 16, 2026, 11:51 AM UTC
This incident has been resolved.
Major June 17, 2026 Connection Failures for Redshift > Sources/Destinations configured with SSH tunnel 16h 7m Sources, Sources, Sources, Sources and 5 more
Started Jun 17, 2026, 02:30 PM UTC· resolved Jun 18, 2026, 06:38 AM UTC
- investigating Jun 17, 2026, 02:30 PM UTC
We are currently observing Redshift destination failures across multiple accounts and regions. We have identified that the issue is currently impacting Redshift destinations connected via SSH. Affected pipelines may experience delays in data loading. Our engineering team is actively investigating the issue, and we will provide further updates.
- identified Jun 17, 2026, 05:16 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 17, 2026, 06:40 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 17, 2026, 10:37 PM UTC
The fix is under deployment for the US (us-east-1) region. This should take another 2-3 hours for the pipelines to recover. Thanks for your patience in the meantime.
- monitoring Jun 17, 2026, 11:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 06:38 AM UTC
This incident has been resolved.
Major June 12, 2026 Facebook Ads Source Connectors Failure 1h 37m Sources, Sources, Sources, Sources and 3 more
Started Jun 12, 2026, 02:31 PM UTC· resolved Jun 12, 2026, 04:09 PM UTC
- identified Jun 12, 2026, 02:31 PM UTC
We are currently investigating an issue affecting Facebook Ads source connectors. Customers may experience ingestion failures or delays. Our engineering team is actively investigating the issue, and we will provide further updates.
- monitoring Jun 12, 2026, 04:09 PM UTC
We suspect this may have been related to a Meta service disruption. Most of the affected pipelines have recovered and are functioning normally. Reference : https://metastatus.com/
- resolved Jun 12, 2026, 04:09 PM UTC
This incident has been resolved.
Notice June 4, 2026 Event Processing Delays of Up to 30 Minutes. 23m Data Pipelines, Data Pipelines, Data Pipelines, Data Pipelines and 3 more
Started Jun 04, 2026, 11:32 AM UTC· resolved Jun 04, 2026, 11:55 AM UTC
- resolved Jun 04, 2026, 01:15 PM UTC
We observed elevated error rates in the Event Consumption service between 05:02 PM and 05:25 PM IST, which resulted in delays in event processing. Our Engineering team identified the issue, mitigated the impact, and restored normal service. Event processing has resumed, and any backlog generated during the incident has been cleared. Current Status: Resolved. All services are operating normally, and event processing is functioning as expected.
Minor May 11, 2026 Degraded performance in Asia region 1h 37m Data Pipelines
Started May 11, 2026, 12:09 PM UTC· resolved May 11, 2026, 01:47 PM UTC
- investigating May 11, 2026, 12:09 PM UTC
We are currently investigating this issue.
- investigating May 11, 2026, 12:35 PM UTC
We are continuing to investigate this issue.
- monitoring May 11, 2026, 12:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2026, 11:34 AM UTC
This incident has been resolved.
Notice May 9, 2026 Ingestion Lag Issue 5d 17h Sources, Data Pipelines
Started May 09, 2026, 06:48 PM UTC· resolved May 15, 2026, 12:12 PM UTC
- monitoring May 09, 2026, 06:48 PM UTC
We experienced a Kafka connection issue triggered due to an AWS outage, which impacted processing between approximately 5:30 PM and 11:00 PM IST. The necessary corrective actions have been taken to resolve the issue, and the pipelines are expected to resume normal ingestion. We are currently moving the incident to a Monitoring state and are actively observing the system to ensure stability. A detailed RCA will be shared as soon as it is available.
- resolved May 15, 2026, 12:12 PM UTC
This incident has been resolved.
Minor April 23, 2026 Degraded Performance in the US-GCP Region 2h Data Pipelines
Started Apr 23, 2026, 12:52 AM UTC· resolved Apr 23, 2026, 02:53 AM UTC
- investigating Apr 23, 2026, 12:52 AM UTC
We are investigating an issue impacting data pipelines in the US-GCP region, leading to degraded performance. Our engineering team is actively working on identifying the cause and restoring normal performance. Further updates will be shared shortly.
- identified Apr 23, 2026, 02:41 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 23, 2026, 02:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 02:53 AM UTC
This incident has been resolved.
Minor April 16, 2026 Some Redshift destinations are failing, impacting data loads. 2h 59m Destinations, Data Pipelines, Destinations, Destinations and 3 more
Started Apr 16, 2026, 02:23 PM UTC· resolved Apr 16, 2026, 05:22 PM UTC
- identified Apr 16, 2026, 02:23 PM UTC
We are currently observing failures in few of the Redshift destinations created after July 2025. Our team is actively investigating the issue and will keep you informed with the latest updates
- identified Apr 16, 2026, 04:15 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 16, 2026, 04:42 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 16, 2026, 04:57 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 16, 2026, 05:04 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 16, 2026, 05:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 16, 2026, 05:22 PM UTC
This incident has been resolved.
Minor March 5, 2026 Degraded Performance in the US Region 3m Data Pipelines, Models
Started Mar 05, 2026, 07:29 AM UTC· resolved Mar 05, 2026, 07:33 AM UTC
- investigating Mar 05, 2026, 07:29 AM UTC
We identified an issue impacting data pipelines and models in the US region, which resulted in degraded performance. we are investigating the issue.
- resolved Mar 05, 2026, 07:33 AM UTC
We identified an issue impacting data pipelines and models in the US region, which resulted in degraded performance. Our engineering team investigated the root cause and has now resolved the issue. All services are currently operating normally.
Minor February 11, 2026 Degraded Job Monitoring Performance in the US Region 8h 13m UI Console
Started Feb 11, 2026, 09:40 AM UTC· resolved Feb 11, 2026, 05:54 PM UTC
- investigating Feb 11, 2026, 09:40 AM UTC
We have identified an issue where Job Monitoring in the US region is currently impacted, and users may not see jobs or their proper statuses from the past two days until the issue is resolved. Rest assured, our engineering team is actively investigating the cause, and we will share updates as we make progress.
- monitoring Feb 11, 2026, 02:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2026, 05:54 PM UTC
This incident has been resolved.
Minor February 4, 2026 Degraded performance in US2 [AWS, Oregon (us-west-2)] cluster 52m Sources, Data Pipelines
Started Feb 04, 2026, 04:44 PM UTC· resolved Feb 04, 2026, 05:37 PM UTC
- investigating Feb 04, 2026, 04:44 PM UTC
We have identified lag buildups across pipelines for some of the teams in the US2 cluster. If you're facing some lag with data delivery, kindly rest assured that we're working on it as our topmost priority. Apologies for any inconvenience. We will share further updates here in some time.
- investigating Feb 04, 2026, 04:45 PM UTC
We are continuing to investigate this issue.
- identified Feb 04, 2026, 05:02 PM UTC
The issue has been identified, and we're working on the fix. We want to ensure all the impacted users that this will be mitigated very soon.
- identified Feb 04, 2026, 05:02 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 04, 2026, 05:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 05:37 PM UTC
This incident has been resolved.
Minor January 28, 2026 Stripe Source - Issue Ingesting Charge/Refund Objects Data 9h 27m UI Console, UI Console, Sources, Sources and 80 more
Started Jan 28, 2026, 07:56 AM UTC· resolved Jan 28, 2026, 05:23 PM UTC
- investigating Jan 28, 2026, 07:56 AM UTC
We are currently experiencing issues retrieving data for the Charge and Refund objects from Stripe. Our team is actively investigating the issue.
- identified Jan 28, 2026, 05:22 PM UTC
The issue has been identified on Stripe's end, and our team is checking with Stripe's support regarding a concrete root cause. To fix any Stripe pipelines with failing objects like Charge, Refund, or Dispute, please generate a new restricted API key and configure the same in the source settings. Steps mentioned here: https://docs.hevodata.com/sources/fna-analytics/stripe/#obtaining-the-api-key
- resolved Jan 28, 2026, 05:23 PM UTC
We're closing this incident as it has been resolved at our end.
Major January 21, 2026 Snowflake destination failure for EU and US region 8h 54m Destinations, Destinations
Started Jan 21, 2026, 11:57 AM UTC· resolved Jan 21, 2026, 08:52 PM UTC
- identified Jan 21, 2026, 11:57 AM UTC
Some Snowflake destinations are currently failing with the following error: “Passphrase is required for encrypted private key.” The root cause has been identified, and a fix is actively being implemented. We will provide further updates as progress continues.
- identified Jan 21, 2026, 07:07 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 21, 2026, 08:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2026, 08:52 PM UTC
This incident has been resolved.
Minor December 22, 2025 Degraded performance for data pipelines 3h 49m Data Pipelines, Data Pipelines, Data Pipelines, Data Pipelines and 3 more
Started Dec 22, 2025, 01:45 PM UTC· resolved Dec 22, 2025, 05:34 PM UTC
- investigating Dec 22, 2025, 04:17 PM UTC
We have identified some failures in our backend across AWS regions. Users might experience slowness with pipeline operations. Any inconvenience is deeply regretted.
- investigating Dec 22, 2025, 05:06 PM UTC
We are continuing to investigate this issue.
- identified Dec 22, 2025, 05:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 22, 2025, 05:30 PM UTC
We have deployed some changes at our end to mitigate the issue. We have observed the volume of errors getting reduced after the same and we will be further monitoring the results.
- resolved Dec 22, 2025, 05:34 PM UTC
This incident has been resolved.
Minor December 16, 2025 Snowflake Outage Impacting Hevo's Loading Jobs 9h 27m Destinations, Destinations, Destinations
Started Dec 16, 2025, 07:31 AM UTC· resolved Dec 16, 2025, 04:59 PM UTC
- identified Dec 16, 2025, 07:31 AM UTC
Snowflake is experiencing an outage in the US-West, AWS Europe, and AWS Asia Pacific Regions. This is impacting our Loading Job.
- monitoring Dec 16, 2025, 04:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 04:59 PM UTC
The issue has been resolved Reference : https://status.snowflake.com/
Minor December 11, 2025 Degraded performance in US Cluster 46m Sources
Started Dec 11, 2025, 04:23 AM UTC· resolved Dec 11, 2025, 05:10 AM UTC
- identified Dec 11, 2025, 04:23 AM UTC
Cluster has moved to read-only mode and ingestion is halted. We have identified the cause of the issue and working on the fix
- monitoring Dec 11, 2025, 04:45 AM UTC
We have patched the fix and are monitoring further.
- monitoring Dec 11, 2025, 04:54 AM UTC
We are continuing to monitor further.
- resolved Dec 11, 2025, 05:10 AM UTC
This incident has been resolved.
Minor December 3, 2025 Degraded performance in USGCP 1h 4m Data Pipelines
Started Dec 03, 2025, 09:05 PM UTC· resolved Dec 03, 2025, 10:10 PM UTC
- investigating Dec 03, 2025, 09:05 PM UTC
We are currently investigating this issue.
- identified Dec 03, 2025, 09:09 PM UTC
The issue has been identified, and we are implementing a fix. For the next 10–15 minutes, the cluster will operate in read-only mode.
- monitoring Dec 03, 2025, 09:30 PM UTC
The fix has been implemented, and the cluster is now out of read-only mode. We are actively monitoring to ensure full stability.
- resolved Dec 03, 2025, 10:10 PM UTC
This incident has been resolved.
Major December 2, 2025 Degraded pipeline performance in US cluster 12h 37m Sources, Data Pipelines
Started Dec 02, 2025, 09:52 AM UTC· resolved Dec 02, 2025, 10:29 PM UTC
- investigating Dec 02, 2025, 09:52 AM UTC
We are currently investigating this issue.
- monitoring Dec 02, 2025, 11:47 AM UTC
A fix has been implemented and we are monitoring.
- investigating Dec 02, 2025, 04:44 PM UTC
The issue persists in the US region, and we have identified ingestion and processing lags across a few pipelines. We are trying to minimize the impact as much as possible.
- investigating Dec 02, 2025, 04:45 PM UTC
We are continuing to investigate this issue.
- identified Dec 02, 2025, 05:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 02, 2025, 06:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 02, 2025, 09:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 02, 2025, 10:29 PM UTC
This incident has been resolved.
Minor November 19, 2025 Degraded UI issue: Quick alerts (🔔) are inaccessible 6h 22m UI Console, UI Console, UI Console, UI Console and 3 more
Started Nov 19, 2025, 07:45 AM UTC· resolved Nov 19, 2025, 02:08 PM UTC
- identified Nov 19, 2025, 08:30 AM UTC
The issue has been identified and a fix is being implemented by the engineering team.
- resolved Nov 19, 2025, 02:08 PM UTC
The fix has been implemented, and this incident is now fully resolved. Quick Alerts are now accessible and functioning as expected.
Minor November 16, 2025 BigQuery Destination Setup Buttons Unresponsive 22h 56m Destinations, Destinations, Destinations, Destinations and 3 more
Started Nov 16, 2025, 04:20 PM UTC· resolved Nov 17, 2025, 03:17 PM UTC
- investigating Nov 16, 2025, 04:20 PM UTC
We are currently experiencing an issue where the Test Connection and Save & Continue buttons are unresponsive while creating a pipeline configured with a BigQuery destination, or when setting up a new standalone BigQuery destination across all regions. Impact: 1. Affects users creating new BigQuery destinations or configuring a new pipelines that use BigQuery as the destination. 2. Existing BigQuery destinations continue to work normally. 3. Other destinations (e.g., Snowflake, Redshift) are not impacted. Workaround: Click on the GCS Bucket field once to auto-populate the bucket. After this, both Test Connection and Save & Continue become responsive. Current Status: Our engineering team is actively working on the issue, and the investigation is currently in progress. A fix will be deployed as soon as possible, and we will share further updates here as we make progress.
- identified Nov 16, 2025, 06:11 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 16, 2025, 06:12 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 17, 2025, 03:17 PM UTC
This incident has been resolved.
Minor October 24, 2025 Google Ads source: Issue while fetching "campaign" reports 2d Sources, Sources, Sources, Sources and 10 more
Started Oct 24, 2025, 06:59 AM UTC· resolved Oct 26, 2025, 07:29 AM UTC
- investigating Oct 24, 2025, 07:09 AM UTC
We are currently facing issues while retrieving "Campaign" reports with the help of Google Ads API. The team is actively investigating the issue along with Google Ads support.
- investigating Oct 24, 2025, 07:10 AM UTC
We are continuing to investigate this issue.
- identified Oct 25, 2025, 10:57 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 25, 2025, 04:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 26, 2025, 07:29 AM UTC
This incident has been resolved.