Hevo incident

UI Services Down due to AWS outage

Minor Resolved View vendor source →

Hevo experienced a minor incident on July 16, 2026 affecting UI Console and UI Console and 1 more component, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 08:38 AM UTC
Resolved
Jul 16, 2026, 11:51 AM UTC
Duration
3h 13m
Detected by Pingoru
Jul 16, 2026, 08:38 AM UTC

Affected components

UI ConsoleUI ConsoleUI ConsoleUI ConsoleUI ConsoleUI Console

Update timeline

  1. investigating Jul 16, 2026, 08:38 AM UTC

    Current logs show that none of the backend processes are impacted. We are currently investigating the issue with UI.

  2. identified Jul 16, 2026, 09:13 AM UTC

    AWS is investigating the issue with Amazon CloudFront. For further details, please refer to the AWS STATUS PAGE: https://health.aws.amazon.com/health/status

  3. monitoring Jul 16, 2026, 11:19 AM UTC

    We are now observing healthy responses for requests routed through CloudFront, and the UI should be accessible across regions. The team is still monitoring this. Latest update from AWS (11:16 AM UTC): https://health.aws.amazon.com/health/status

  4. resolved Jul 16, 2026, 11:51 AM UTC

    This incident has been resolved.