Hevo incident

Degraded pipeline performance in US cluster

Major Resolved View vendor source →

Hevo experienced a major incident on December 2, 2025 affecting Sources and Data Pipelines, lasting 12h 37m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 09:52 AM UTC
Resolved
Dec 02, 2025, 10:29 PM UTC
Duration
12h 37m
Detected by Pingoru
Dec 02, 2025, 09:52 AM UTC

Affected components

SourcesData Pipelines

Update timeline

  1. investigating Dec 02, 2025, 09:52 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 02, 2025, 11:47 AM UTC

    A fix has been implemented and we are monitoring.

  3. investigating Dec 02, 2025, 04:44 PM UTC

    The issue persists in the US region, and we have identified ingestion and processing lags across a few pipelines. We are trying to minimize the impact as much as possible.

  4. investigating Dec 02, 2025, 04:45 PM UTC

    We are continuing to investigate this issue.

  5. identified Dec 02, 2025, 05:27 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Dec 02, 2025, 06:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Dec 02, 2025, 09:48 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Dec 02, 2025, 10:29 PM UTC

    This incident has been resolved.