Hevo Outage History
Hevo is up right nowPingoru has recorded 50 incidents for Hevo: 25 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 10 of 720 (1%) |
| May 2026 | 2 | 137 of 744 (18%) |
| June 2026 | 3 | 18 of 720 (3%) |
| July 2026 | 3 | 26 of 744 (4%) |
| August 2026 | 1 | 10 of 744 (1%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 0 | 0 of 588 (0%) |
Incidents, newest first
Notice October 21, 2025 Service Disruption Due to AWS Outage 15h 43m
Started Oct 21, 2025, 07:10 AM UTC· resolved Oct 21, 2025, 10:53 PM UTC
- resolved Oct 21, 2025, 03:59 PM UTC
Start Time: October 20, 2025 at 07:10 UTC End Time: October 20, 2025 at 10:53 PM UTC Summary: Some customers may have experienced slow sync performance and intermittent errors during the global AWS outage on October 20, 2025. Cause: The issue was caused by an incident in the AWS us-east-1 region, impacting several dependent services and resulting in temporary sync delays and connection timeouts. Resolution: After AWS restored stability across their services, Hevo systems automatically recovered, and all sync operations have returned to normal. Next Steps: We continue to monitor platform performance closely and are taking measures to further strengthen resilience against third-party service disruptions.
Minor October 3, 2025 Observability Degradation – Job Monitoring 2h 31m UI Console
Started Oct 03, 2025, 04:09 PM UTC· resolved Oct 03, 2025, 06:41 PM UTC
- investigating Oct 03, 2025, 04:09 PM UTC
We are currently experiencing an observability issue in our job monitoring feature, which is enabled for the team(s). This is resulting in delays in job monitoring details and affecting ingestion and loading observability. Our engineering team is actively investigating the cause.
- identified Oct 03, 2025, 04:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 03, 2025, 05:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 03, 2025, 06:41 PM UTC
This incident has been resolved.
Minor August 20, 2025 UI Metrics Disruption – Ingestion, Loading, and Billing UI metrics in US, US2, US-GCP Regions 2h 41m UI Console, UI Console, UI console, Billing and 2 more
Started Aug 20, 2025, 05:38 AM UTC· resolved Aug 20, 2025, 08:19 AM UTC
- investigating Aug 20, 2025, 05:38 AM UTC
We are currently investigating this issue.
- resolved Aug 20, 2025, 08:19 AM UTC
The incident has been resolved, and all UI metrics and views should now be functional.
Minor August 13, 2025 Degraded performance with US cluster. 4h 7m Data Pipelines
Started Aug 13, 2025, 08:20 AM UTC· resolved Aug 13, 2025, 12:27 PM UTC
- identified Aug 13, 2025, 08:20 AM UTC
The issue has been identified, and we are working on the fix.
- resolved Aug 13, 2025, 12:27 PM UTC
This incident has been resolved.
Minor August 10, 2025 Connection Failures in Quickbooks Online pipelines 18d 5h Sources, Sources, Sources, Sources and 8 more
Started Aug 10, 2025, 08:25 AM UTC· resolved Aug 28, 2025, 01:30 PM UTC
- investigating Aug 10, 2025, 08:25 AM UTC
We are currently investigating this issue as a priority. Apologies for any inconvenience.
- monitoring Aug 13, 2025, 10:02 AM UTC
The issue that was occurring from QuickBooks' end has been fixed, and we are in discussions about this for future mitigation. Meanwhile, we will continue monitoring the fix from our end. Thank you for your continued support!
- resolved Aug 28, 2025, 01:30 PM UTC
The issue causing QuickBooks Online pipeline failures has been fixed by Intuit. It originated on their end and blocked their API access. We are working with them to help prevent such issues in the future.
Minor August 5, 2025 Ingestion Delay with Facebook Ads 7h 6m Sources, Sources, Sources, Sources and 3 more
Started Aug 05, 2025, 03:31 AM UTC· resolved Aug 05, 2025, 10:38 AM UTC
- investigating Aug 05, 2025, 03:31 AM UTC
We are currently investigating this issue.
- investigating Aug 05, 2025, 06:44 AM UTC
We are continuing to investigate this issue.
- identified Aug 05, 2025, 07:02 AM UTC
Facebook Ads pipelines are currently failing due to API access being disrupted. Our engineering team is actively investigating the issue and we will keep you posted on this.
- monitoring Aug 05, 2025, 08:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2025, 10:38 AM UTC
This incident has been resolved.
Minor July 22, 2025 Experiencing DownGraded Performance for US Cluster 2h 10m UI Console, Data Pipelines, Public API
Started Jul 22, 2025, 10:22 AM UTC· resolved Jul 22, 2025, 12:32 PM UTC
- investigating Jul 22, 2025, 10:22 AM UTC
We are currently experiencing degraded performance for US Cluster. Our engineering team is actively looking into the issue and working to restore full performance as quickly as possible. Users may experience buffering when attempting to access the platform.
- investigating Jul 22, 2025, 11:00 AM UTC
We have moved the US cluster to read-only mode. Data ingestion is impacted at the moment. Data already ingested would continue to be loaded into destinations. Our engineering team is actively looking into the issue and working to restore full performance as quickly as possible.
- monitoring Jul 22, 2025, 12:30 PM UTC
Our team has been monitoring the nodes for the past 15 minutes, and we can confirm that the US cluster nodes are healthy and functioning as expected.
- resolved Jul 22, 2025, 12:32 PM UTC
All impacted nodes in the US cluster are now functioning as expected. This incident will be marked as Resolved.
Major July 21, 2025 Ingestion Failure in MongoDB pipelines 7h 50m Sources, Sources, Sources, Sources
Started Jul 21, 2025, 07:05 AM UTC· resolved Jul 21, 2025, 02:55 PM UTC
- investigating Jul 21, 2025, 07:05 AM UTC
We're currently experiencing ingestion issues in the MongoDB pipelines. Our engineering team is actively investigating the issue to resolve it as soon as possible.
- identified Jul 21, 2025, 09:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 21, 2025, 02:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2025, 02:55 PM UTC
This incident has been resolved.
Minor July 18, 2025 Delayed loading of pipeline and billing metrics in US, US2, and USGCP Regions 22h 27m UI Console, UI Console, UI console
Started Jul 18, 2025, 11:55 AM UTC· resolved Jul 19, 2025, 10:23 AM UTC
- investigating Jul 18, 2025, 11:55 AM UTC
We are currently investigating this issue.
- identified Jul 18, 2025, 01:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 18, 2025, 05:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 19, 2025, 10:23 AM UTC
This incident has been resolved.
Notice July 15, 2025 UI Metrics Display Issue in US, US2, and USGCP Regions –
Started Jul 15, 2025, 09:30 AM UTC· resolved Jul 15, 2025, 09:30 AM UTC
- resolved Jul 15, 2025, 11:04 AM UTC
We identified an intermittent issue that prevented pipeline UI metrics from being displayed on the dashboard between 2025-07-15 09:30:00 GMT and 2025-07-15 10:10:00 GMT. The issue has since been resolved, and the dashboard is now functioning as expected. Please note that this only impacted the visibility of metrics on the dashboard and did not affect the actual functioning of pipelines.
Notice July 8, 2025 Partial connection Outage with PostgreSQL entities - Asia Cluster –
Started Jul 08, 2025, 11:00 AM UTC· resolved Jul 08, 2025, 11:00 AM UTC
- resolved Jul 08, 2025, 04:00 PM UTC
Connection requests to the PostgreSQL databases (Sources/destinations) were not going through in the Asia cluster from 2025-07-08 11:00:00 GMT to 2025-07-08 15:30:00 GMT. We have now resolved this, and the connections should automatically be restored. In case this did not happen, test and continue the connection, and it should go through. More information on how to do this is available here: https://docs.hevodata.com/pipelines/working-with-pipelines/modifying-a-pipeline/ Hevo support will reach out individually in cases where there are any further actions necessary for your account.
Minor June 25, 2025 User Login Functionality Impacted 12m UI Console, UI Console, UI Console, UI Console
Started Jun 25, 2025, 08:03 AM UTC· resolved Jun 25, 2025, 08:15 AM UTC
- investigating Jun 25, 2025, 08:03 AM UTC
We are currently experiencing an issue impacting login functionality on our Hevo clusters. Users attempting to log in may be unable to access the platform at this time. For users who are already logged in, the UI may not function as expected and could display glitches or inconsistencies. Our team is actively investigating the issue and working to restore full functionality as soon as possible. We will provide updates as we progress.
- identified Jun 25, 2025, 08:13 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 25, 2025, 08:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2025, 08:15 AM UTC
This incident has been resolved.
Minor June 19, 2025 Latency in loading the data - USGCP environment 1h 18m Destinations
Started Jun 19, 2025, 03:07 PM UTC· resolved Jun 19, 2025, 04:25 PM UTC
- investigating Jun 19, 2025, 03:07 PM UTC
We are currently investigating this issue.
- identified Jun 19, 2025, 03:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 19, 2025, 04:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 19, 2025, 04:25 PM UTC
This incident has been resolved.
Minor June 18, 2025 Databricks Destination Loading Issues 1d Destinations, Destinations, Destinations, Destinations and 3 more
Started Jun 18, 2025, 10:35 AM UTC· resolved Jun 19, 2025, 11:13 AM UTC
- investigating Jun 18, 2025, 10:35 AM UTC
We're currently experiencing issues with data loading to the Databricks Destination. Our team is actively investigating the root cause. We’ll provide updates as we make progress.
- identified Jun 18, 2025, 06:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2025, 06:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 19, 2025, 11:13 AM UTC
This incident has been resolved.
Major June 12, 2025 Possible replication interruptions from GCP outage 3h 43m Sources, Sources, Sources, Sources and 3 more
Started Jun 12, 2025, 07:27 PM UTC· resolved Jun 12, 2025, 11:11 PM UTC
- investigating Jun 12, 2025, 07:27 PM UTC
We’re seeing some pipeline failures over the past 40 minutes caused by an ongoing Google outage, which can be tracked here: https://status.cloud.google.com/ Our engineering team is actively investigating the impact. We will keep you posted on this.
- investigating Jun 12, 2025, 07:30 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 12, 2025, 08:56 PM UTC
Update: All pipelines except the ones connected from the us-central1 GCS environment have now started to recover. We expect to see some pipelines fail for a short period of time before getting rescheduled and succeeding. If there were any ingestion triggers to run in the past hour, they would have failed. GCS Status page: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
- monitoring Jun 12, 2025, 09:34 PM UTC
All sources and Destinations should recover automatically. In case you see any entities that are still failed, please re-authorize them, and it should then recover the entity.
- monitoring Jun 12, 2025, 09:45 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 12, 2025, 11:11 PM UTC
This incident has been resolved.
Minor June 10, 2025 Pipelines created with pipedrive source are Impacted 6h 1m Sources, Sources, Sources, Sources and 3 more
Started Jun 10, 2025, 10:57 AM UTC· resolved Jun 10, 2025, 04:59 PM UTC
- monitoring Jun 10, 2025, 10:57 AM UTC
Pipelines created with the Pipedrive source are impacted. Pipedrive APIs are encountering issues at the moment. We are continuing to monitor the Pipedrive service status. Status of Pipedrive services can be tracked here: https://status.pipedrive.com/
- resolved Jun 10, 2025, 04:59 PM UTC
The incident has been resolved by the Pipedrive team, and data pipelines are now functional. The problem was due to an incident on Pipedrive’s end, which caused Pipedrive connections to fail. The Pipedrive team has applied a fix, and everything is back to normal. You can check their status update here: https://status.pipedrive.com.
Minor June 10, 2025 Degraded performance in EU cluster 1h 34m UI Console, Data Pipelines
Started Jun 10, 2025, 09:51 AM UTC· resolved Jun 10, 2025, 11:25 AM UTC
- investigating Jun 10, 2025, 09:51 AM UTC
We are currently investigating this issue.
- investigating Jun 10, 2025, 10:24 AM UTC
We are currently investigating the issue.
- investigating Jun 10, 2025, 10:29 AM UTC
We’re currently investigating an issue impacting our EU cluster. Our team is actively working to identify the issue and evaluate the impact. We’ll provide an update as soon as more information is available.
- identified Jun 10, 2025, 11:23 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 10, 2025, 11:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2025, 11:25 AM UTC
This incident has been resolved.
Minor June 3, 2025 Issue with webhook pipeline in US2 region 30m
Started Jun 03, 2025, 03:25 PM UTC· resolved Jun 03, 2025, 03:55 PM UTC
- resolved Jun 03, 2025, 06:10 PM UTC
We experienced an internal service disruption that impacted our webhook connector between 15:25 to 15:55 UTC The issue has been mitigated, and system performance is back to normal. If you suspect any missing data or irregularities in your pipeline during that time, please reach out to our support team.
Minor May 3, 2025 Issue with logging and slowness in reflecting stats on UI for all regions 1h 38m UI Console, UI Console, UI Console, UI Console and 3 more
Started May 03, 2025, 05:38 AM UTC· resolved May 03, 2025, 07:17 AM UTC
- investigating May 03, 2025, 05:38 AM UTC
Due to degraded performance in our internal services, which can cause slowness/or prevent some stats on the UI from loading. We are currently investigating the issue.
- monitoring May 03, 2025, 06:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 03, 2025, 07:17 AM UTC
This incident has been resolved.
Minor April 28, 2025 Issue with UI feature - Download Usage Summary 1h 37m UI Console, UI Console, UI Console, UI Console and 10 more
Started Apr 28, 2025, 10:31 AM UTC· resolved Apr 28, 2025, 12:08 PM UTC
- investigating Apr 28, 2025, 11:11 AM UTC
We have identified an issue with a UI component on the Billing page: Usage Summary > Download Usage Summary. The reports being delivered through email may not be accessible for some time. Please reach out to Hevo Support (through Live Chat or [email protected]) to get the reports, in case this is blocking you. We will soon post the next update on this incident. Appreciate your patience!
- identified Apr 28, 2025, 11:18 AM UTC
We were able to identify the root cause behind the failing component. A fix is currently being implemented.
- monitoring Apr 28, 2025, 11:30 AM UTC
A fix has been implemented and we're monitoring the results.
- resolved Apr 28, 2025, 12:08 PM UTC
The incident has been resolved.
Major April 9, 2025 Connection Failures with S3 destination. 1d Destinations, Destinations, Destinations, Destinations and 3 more
Started Apr 09, 2025, 05:49 AM UTC· resolved Apr 10, 2025, 06:02 AM UTC
- investigating Apr 09, 2025, 05:49 AM UTC
We have noticed that IAM-based authorized S3 as a destination are failing across regions. We are investigating this at the moment.
- identified Apr 09, 2025, 06:17 AM UTC
The issue has been identified, and a fix is being implemented.
- monitoring Apr 09, 2025, 10:55 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Apr 10, 2025, 06:02 AM UTC
This incident has been resolved.
Minor March 7, 2025 Degraded performance across US cluster 2h 15m Data Pipelines
Started Mar 07, 2025, 02:35 PM UTC· resolved Mar 07, 2025, 04:51 PM UTC
- investigating Mar 07, 2025, 02:35 PM UTC
We are currently investigating the issue.
- identified Mar 07, 2025, 02:57 PM UTC
The issue has been identified, and a fix is currently being implemented. During this process, the US cluster will remain in read-only mode for a period of time.
- monitoring Mar 07, 2025, 03:24 PM UTC
The US cluster has been moved out of read-only mode, and we are monitoring the changes.
- resolved Mar 07, 2025, 04:51 PM UTC
Thank you for your patience while we worked on this issue. We encountered an incident where tasks for all entities—Models, Pipeline Ingestion tasks, and Destination Load tasks—were not executing as expected. This incident has come up due to a recent outage on the US cluster. We have now resolved the issue. As a result, you may have noticed delays in ingestion/loading tasks or missed model run triggers. Moving forward, all scheduled tasks will run as expected and will be automatically recovered in the next schedule. Our development team has identified and implemented a fix for this issue. We truly appreciate your patience and understanding while we worked on resolving this. We sincerely apologise for any inconvenience this may have caused. Please note that if there are any pipelines/models where the schedule interval is high (about 3 hours or more) and you need the data on an urgent basis, please trigger these entities manually to make sure they run as expected.
Major February 13, 2025 Pipedrive Source - Issue with Reauthorization/ New pipeline creation 22d 19h Sources, Sources, Sources, Sources and 3 more
Started Feb 13, 2025, 12:09 PM UTC· resolved Mar 08, 2025, 07:11 AM UTC
- identified Feb 13, 2025, 12:09 PM UTC
We are facing an issue with the re-authorisation of Existing Pipedrive pipelines and new pipeline creation with Pipedrive source, we are actively working on this and have reached out to the Pipedrive team. Existing pipelines will continue to work until reauthorization is required.
- identified Mar 05, 2025, 02:29 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 08, 2025, 07:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 08, 2025, 07:11 AM UTC
This incident has been resolved.