Hevo incident

Snowflake destination failure for EU and US region

Major Resolved View vendor source →

Hevo experienced a major incident on January 21, 2026 affecting Destinations and Destinations, lasting 8h 54m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 11:57 AM UTC
Resolved
Jan 21, 2026, 08:52 PM UTC
Duration
8h 54m
Detected by Pingoru
Jan 21, 2026, 11:57 AM UTC

Affected components

DestinationsDestinations

Update timeline

  1. identified Jan 21, 2026, 11:57 AM UTC

    Some Snowflake destinations are currently failing with the following error: “Passphrase is required for encrypted private key.” The root cause has been identified, and a fix is actively being implemented. We will provide further updates as progress continues.

  2. identified Jan 21, 2026, 07:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 21, 2026, 08:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 21, 2026, 08:52 PM UTC

    This incident has been resolved.