Hevo incident

Experiencing DownGraded Performance for US Cluster

Minor Resolved View vendor source →

Hevo experienced a minor incident on July 22, 2025 affecting UI Console and Data Pipelines and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 10:22 AM UTC
Resolved
Jul 22, 2025, 12:32 PM UTC
Duration
2h 10m
Detected by Pingoru
Jul 22, 2025, 10:22 AM UTC

Affected components

UI ConsoleData PipelinesPublic API

Update timeline

  1. investigating Jul 22, 2025, 10:22 AM UTC

    We are currently experiencing degraded performance for US Cluster. Our engineering team is actively looking into the issue and working to restore full performance as quickly as possible. Users may experience buffering when attempting to access the platform.

  2. investigating Jul 22, 2025, 11:00 AM UTC

    We have moved the US cluster to read-only mode. Data ingestion is impacted at the moment. Data already ingested would continue to be loaded into destinations. Our engineering team is actively looking into the issue and working to restore full performance as quickly as possible.

  3. monitoring Jul 22, 2025, 12:30 PM UTC

    Our team has been monitoring the nodes for the past 15 minutes, and we can confirm that the US cluster nodes are healthy and functioning as expected.

  4. resolved Jul 22, 2025, 12:32 PM UTC

    All impacted nodes in the US cluster are now functioning as expected. This incident will be marked as Resolved.