Help Scout incident

Temporary Connections Issues with Docs

Minor Resolved View vendor source →

Help Scout experienced a minor incident on July 11, 2025 affecting Docs Sites and Beacon, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2025, 03:26 PM UTC
Resolved
Jul 11, 2025, 03:26 PM UTC
Duration
—
Detected by Pingoru
Jul 11, 2025, 03:26 PM UTC

Affected components

Docs SitesBeacon

Update timeline

  1. resolved Jul 11, 2025, 03:26 PM UTC

    We've noticed some issues with Docs that may have made Docs sites and the Docs API unavailable, but our team identified and resolved the issue, and things should be working as expected again! We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at [email protected]