Help Scout incident

AI Drafts: Intermittent issues generating AI Drafts

Notice Resolved View vendor source →

Help Scout experienced a notice incident on April 14, 2026 affecting Web App, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 04:21 PM UTC
Resolved
Apr 14, 2026, 05:01 PM UTC
Duration
39m
Detected by Pingoru
Apr 14, 2026, 04:21 PM UTC

Affected components

Web App

Update timeline

  1. investigating Apr 14, 2026, 04:21 PM UTC

    Investigating - We've received reports of AI Drafts not being able to generate drafts. We're looking into it, and we'll post updates here as we have them.

  2. resolved Apr 14, 2026, 05:01 PM UTC

    Our team found and resolved the issue, and AI Drafts are generating drafts again. Thanks for bearing with us today, folks!