Help Scout experienced a minor incident on August 13, 2026 affecting Web App, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating Aug 13, 2026, 11:17 PM UTC
We're looking into reports of errors with the SLA feature and our team is investigating.
- investigating Aug 13, 2026, 11:20 PM UTC
We are continuing to investigate this issue.
- identified Aug 14, 2026, 12:17 AM UTC
Our Engineering team has identified the cause of the issue and are working on a resolution.
- resolved Aug 14, 2026, 01:00 AM UTC
The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.