Help Scout experienced a minor incident on August 14, 2026 affecting Beacon, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Beacon
Update timeline
- investigating Aug 14, 2026, 02:59 PM UTC
We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.
- monitoring Aug 14, 2026, 03:13 PM UTC
A fix is now in place, and Live Chat behavior is normalizing. Our Engineering Team is continuing to monitor the situation.
- monitoring Aug 14, 2026, 04:17 PM UTC
Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
- resolved Aug 14, 2026, 04:17 PM UTC
Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!