Help Scout is currently experiencing a minor incident affecting Mailbox counts, folders, reports, search results, which began 2h ago. The vendor's full update timeline is below.
Affected components
Mailbox counts, folders, reports, search results
Update timeline
- identified Jun 17, 2026, 11:46 AM UTC
Some customers may be seeing slower-than-usual results or occasional failures when using global search. We've identified the cause, and our engineering team is actively working on a fix. We'll post an update here as soon as the situation improves.
- identified Jun 17, 2026, 01:11 PM UTC
Our team is continuing to work on the issue affecting global search. Some customers may still see slower-than-usual results in the meantime. We'll post another update as soon as we have more to share.