Help Scout incident

Reporting Views Displaying Inconsistent Metrics

Minor Resolved View vendor source →

Help Scout experienced a minor incident on April 13, 2026 affecting Web App, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 09:51 PM UTC
Resolved
Apr 13, 2026, 11:27 PM UTC
Duration
1h 36m
Detected by Pingoru
Apr 13, 2026, 09:51 PM UTC

Affected components

Web App

Update timeline

  1. investigating Apr 13, 2026, 09:51 PM UTC

    Hey there folks, we're currently receiving reports of Reporting Views displaying inconsistent metrics. Our team is investigating and we'll be back with more updates soon!

  2. investigating Apr 13, 2026, 10:57 PM UTC

    Our team are still investigating issues with Reports. For now, you may see some inconsistent metrics as well as issues when creating/applying views to Reports. We'll post again as soon as we have more to share - thanks for your patience while we work on this!

  3. resolved Apr 13, 2026, 11:27 PM UTC

    Our team has resolved this issue. You should no longer see inconsistent reporting metrics or any issues with reporting views. Apologies for the disruption today, folks!