Help Scout incident
Delays with Inbox counts, folders, reports and search results
Help Scout experienced a minor incident on July 24, 2026 affecting Mailbox counts, folders, reports, search results, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 10:08 PM UTC
We’re currently investigating reports of issues with delayed Inbox folder counts, folders and search results. We will continue to update as we have more information.
- monitoring Jul 24, 2026, 10:30 PM UTC
Our team has implemented a fix for these issues impacting folder counts and Inbox performance. We're hoping to move this to Resolved soon, folks.
- monitoring Jul 24, 2026, 10:45 PM UTC
We're still experiencing a bit of degraded performance around folder counts while the system continues to catch up. We appreciate your continued patience and will update you all just as soon as we've got this under control.
- resolved Jul 24, 2026, 11:09 PM UTC
Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out.