Help Scout incident

Outbound Email and Draft Creation Issues

Notice Resolved View vendor source →

Help Scout experienced a notice incident on March 25, 2026 affecting Email Processing, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2026, 05:47 PM UTC
Resolved
Mar 25, 2026, 06:00 PM UTC
Duration
12m
Detected by Pingoru
Mar 25, 2026, 05:47 PM UTC

Affected components

Email Processing

Update timeline

  1. investigating Mar 25, 2026, 05:47 PM UTC

    We’re currently investigating reports of outbound email and draft creation issues. We will continue to update as we have more information.

  2. resolved Mar 25, 2026, 06:00 PM UTC

    Resolved - Our team has identified and resolved the issue. Outbound emails are being delivered again. Sorry for the trouble today, everyone.