Help Scout experienced a minor incident on March 11, 2026 affecting Web App, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating Mar 11, 2026, 12:40 PM UTC
We’re aware that some customers are having issues with sidebar apps and they're not loading. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.
- monitoring Mar 11, 2026, 01:09 PM UTC
We've identified and fixed the issue that prevented sidebar apps from loading. We're continuing to monitor sidebar apps performance and we'll post an update here when the issue is resolved.
- resolved Mar 11, 2026, 02:04 PM UTC
After monitoring, it looks like sidebar apps are loading once more. It seems that the fix is working and we're going to close this one out!