Help Scout incident

Mailbox counts, folders, reports, search results

Minor Resolved View vendor source →

Help Scout experienced a minor incident on September 22, 2026 affecting Mailbox counts, folders, reports, search results, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 06:56 PM UTC
Resolved
Sep 22, 2026, 07:32 PM UTC
Duration
36m
Detected by Pingoru
Sep 22, 2026, 06:56 PM UTC

Affected components

Mailbox counts, folders, reports, search results

Update timeline

  1. monitoring Sep 22, 2026, 06:56 PM UTC

    Our Team identified a backend issue impacting Views and folder counts. A fix is now in place and Inbox will take some time to normalize. Conversations should start to move into the correct views as we work through the backlog. We will continue monitoring.

  2. resolved Sep 22, 2026, 07:32 PM UTC

    Inbox (specifically View) behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!