Help Scout experienced a minor incident on September 16, 2025 affecting Web App, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating Sep 16, 2025, 08:18 AM UTC
We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.
- resolved Sep 16, 2025, 09:06 AM UTC
Our engineers have identified and resolved the issue, so load times should now be back to normal once again. Thank you for your patience while we worked on this one!